Bad service

I booked a balcony room through booking.com and on my arrival I was told there's no more balcony rooms.i already paid the higher price for the room. They gave me a room with a bed that was Sooooo uncomfortable, our bodies was hurting the next morning, the so called air conditioner made such a huge noise, at 5am the geyser went on and it sounded like an excavator working at the front door of the room, the room was one of an extension to the facility and was so unfinished, the workmanship and finishes in the hotel was bad, I felt like I've been in a shack. The TV had absolutely no channels and was loose from its bracket. We felt very unsafe at the facility as there weren't even burglar bars on the windows. It was my worse experience sleeping over in Jozi