Very disappointed in Ecovacs South Africa

I have always been a big support of Ecovacs, I have purchased 3 already. The one Ecovacs I purchased in April 2025 Hardly been used- The Deebot started to decrease in performance in just about 4 times of using it- this is the Ecovacs DEEBOT T10 TURBO. I logged a return with Onedayonly in November 2025 as it was purchased through them. The service from OnedayOnly is really not too bad, the response time is acceptable, BUT the feedback from Ecovacs and resolution is beyond terrible. I started with the return on the 27 November 2025 after they requested photos etc. It took about a week to reachj Ecovac if I am not mistaken- there's not really clear time lines. On the 9th Dec Onedayonly informed me it will take about 10–15 working days for the assessment to be completed.. Ecovacs also closed over the Festive season- this was also not communicated to me.. Its 20 Jan 2026 IAM STILL WAITING FOR FEEDBACK.. I have a feeling in my gut that they are going to dispute or reject it anyhow as customer satisfaction is clearly not very high on their list. Your machines are very expensive, I bought another one to keep me going as I cannot go without one (business reasons etc). I will definitely switch brands in the future as I don't want to struggle like this should machine number 4 also decides to act up. BE VERY CAUTIOUS OF THEIR AFRER SALES SERVICE..