Edblo
1.2|69 reviews
Responds in 40 hours 37 min
RA
RODERIQUE A
1 reviews | Active since Member
29 Jul 2025, 07:43
Two Faulty Edblo Beds – No Feedback After Formal Complaint
On 22 July 2025, I sent a formal complaint to Edblo via email (edblo@bravobrands.com) regarding ongoing problems with the Edblo Himalaya bed I purchased from Sleepmasters Bellville. To date, I have received no response.
This is now the second faulty Edblo bed in a row — both developed deep body impressions within weeks of use. The first one was replaced, but the second bed arrived wet and dirty, and is already showing the same sagging problem.
The original complaint was logged with Sleepmasters on 9 July 2025 (Ticket: 1162797), followed by WhatsApp contact on 16 July (Ref: 9000428100), and then escalated multiple times — but no proper action has been taken.
Sleepmasters staff couldn’t even provide the driver’s contact details or reach the responsible JD Group manager. This has been completely unprofessional, and my daughter has now been without a decent bed for over a month.
I am not willing to accept another Edblo product. The quality has failed twice and clearly cannot be trusted.
I am demanding:
Immediate collection of the defective product
A full refund
Proper support from Edblo, which I have not received to date
This has been an extremely frustrating and disappointing experience from a brand I once trusted. Edblo needs to take accountability.
Lynn
Helpful (0)
Replies (106)0
Replies (106)Edblo's replyOfficial
29 Jul 2025, 08:19Hi Lynn Thank you for contacting us we auth the exchange 01.07.2025, ITS JD that needs to do the replacement, you can follow-up with the store, we do have have contol over their process. thanks Verdi
Best regards,
Edblo's reply29 Jul 2025, 08:19
Official
Hi Lynn Thank you for contacting us we auth the exchange 01.07.2025, ITS JD that needs to do the replacement, you can follow-up with the store, we do have have contol over their process. thanks Verdi
Best regards,
RA
RODERIQUE A's updateReviewer Update
29 Jul 2025, 08:25Hi Verdi they have done the replacement 09 July 2025 but the bed the delivered was dirty and wet picture was sent and JD group has not responded they say its with the Regional manager its all above and the second bed is doing exactly as the 1st but as mentioned the bed is dirty and according to your T&C dirty mattresses loose the warranty. Please note we logged a second complaint.
RA
RODERIQUE A's update29 Jul 2025, 08:25
Reviewer Update
Hi Verdi they have done the replacement 09 July 2025 but the bed the delivered was dirty and wet picture was sent and JD group has not responded they say its with the Regional manager its all above and the second bed is doing exactly as the 1st but as mentioned the bed is dirty and according to your T&C dirty mattresses loose the warranty. Please note we logged a second complaint.