Complaint against ICU Nurses Admin supervisor

Formal Complaint Regarding Medical Treatment and Administrative Conduct Dear Sir/Madam, I am writing to formally lodge a complaint against the hospital administration, the administrative supervisor, attending staff, and the doctors’ offices regarding the events that took place on 19 February. On the morning of 19 February, I was informed by my doctor that I had tested positive for COVID-19 and that, due to my condition, I needed to be admitted for medical care. Following this instruction, I went to the doctor’s rooms to seek further assistance and guidance regarding my admission and treatment. From that point onward, I experienced a series of challenges that caused me distress, confusion, and unnecessary delays in receiving appropriate care. There was a lack of clear communication, coordination, and professionalism between the doctor’s offices, hospital administration, and staff. I was not adequately guided through the admission process, and I felt unsupported during a time when I was medically vulnerable.Even speaking to my uncle he was so distressed at the continuous mistreatment we had to endure and he told me that the nurses kept asking him if he signed some form.I was the one who signed his admission forms and indemnity.This is my problem these nurses including admin supervisor are not educated or trained but like using terms they themselves don't understand.The patient is there he has given his consent to me me getting whatever i need they didn't consult him,they just said NO,the stickers belong to her,the POPI act he even said they must give me and they ignored him.Even he was distressed at their continuous mistreatment. Even Drs don't mind they just give us to help us,they never treat us like like that but the nurses and they ganging up on patients (they did this when they were chasing my daughter out of hospital premises when gems had already paid for the whole day.They even requested for her saying she must go.Im not sure if it was the same controller working on that day and the one that was called because she said I have to write an email explaining why I wanted it,i even asked the patient is here consenting to it ask him.Was told write an email.I will attach that email here Additionally, the conduct of certain staff members and the administrative supervisor was concerning. I felt that my condition and situation were not handled with the seriousness, empathy, and urgency required, particularly given the health risks associated with COVID-19. This experience negatively affected my physical and emotional well-being and left me feeling neglected and unheard as a patient. I believe that the standard of care and administrative handling I received fell below acceptable professional and ethical standards. I am requesting that this matter be formally investigated and that appropriate steps be taken to address the conduct of the staff and systems involved. I also request feedback on the outcome of this complaint and what measures will be implemented to prevent similar experiences for other patients. Thank you for your attention to this matter. I look forward to your response. Yours sincerely, Bianca Mabele