BM
bianca M
Active since Jul 2022
27
Reviews
0
Industries
Reviews
27 reviews2 months ago
Complaint against ICU Nurses Admin supervisor
Formal Complaint Regarding Medical Treatment and Administrative Conduct Dear Sir/Madam, I am writing to formally lodge a complaint against the hospital administration, the administrative supervisor, attending staff, and the doctors’ offices regarding the events that took place on 19 February. On the morning of 19 February, I was informed by my doctor that I had tested positive for COVID-19 and that, due to my condition, I needed to be admitted for medical care. Following this instruction, I went to the doctor’s rooms to seek further assistance and guidance regarding my admission and treatment. From that point onward, I experienced a series of challenges that caused me distress, confusion, and unnecessary delays in receiving appropriate care. There was a lack of clear communication, coordination, and professionalism between the doctor’s offices, hospital administration, and staff. I was not adequately guided through the admission process, and I felt unsupported during a time when I was medically vulnerable.Even speaking to my uncle he was so distressed at the continuous mistreatment we had to endure and he told me that the nurses kept asking him if he signed some form.I was the one who signed his admission forms and indemnity.This is my problem these nurses including admin supervisor are not educated or trained but like using terms they themselves don't understand.The patient is there he has given his consent to me me getting whatever i need they didn't consult him,they just said NO,the stickers belong to her,the POPI act he even said they must give me and they ignored him.Even he was distressed at their continuous mistreatment. Even Drs don't mind they just give us to help us,they never treat us like like that but the nurses and they ganging up on patients (they did this when they were chasing my daughter out of hospital premises when gems had already paid for the whole day.They even requested for her saying she must go.Im not sure if it was the same controller working on that day and the one that was called because she said I have to write an email explaining why I wanted it,i even asked the patient is here consenting to it ask him.Was told write an email.I will attach that email here Additionally, the conduct of certain staff members and the administrative supervisor was concerning. I felt that my condition and situation were not handled with the seriousness, empathy, and urgency required, particularly given the health risks associated with COVID-19. This experience negatively affected my physical and emotional well-being and left me feeling neglected and unheard as a patient. I believe that the standard of care and administrative handling I received fell below acceptable professional and ethical standards. I am requesting that this matter be formally investigated and that appropriate steps be taken to address the conduct of the staff and systems involved. I also request feedback on the outcome of this complaint and what measures will be implemented to prevent similar experiences for other patients. Thank you for your attention to this matter. I look forward to your response. Yours sincerely, Bianca Mabele
0 replies
3 months ago
Compliments
Wow I want to say thank you to Pedro's chicken in Edendale mall,nomsa knows I always worry her for the blizzard bar one ice cream,last time she kept trying the machine up until I got it today it was working thank God,the service the kindness not just from nomusa,but from the female manager that was there to the lady who was serving me my food all of the people (I'm not sure if her name was Funeka)but I want to thank everyone for the lovely service,can't wait to come back again...thank you Edendale Pedro's I'm certainly impressed
56 replies
6 months ago
many thanks to Kashi...
many thanks to Kashief who saved the day for me and the extra mile and kept me from withdrawing my funds after the horrible deliberate mistreatment i received from Kian at around 2am this morning,i wasted almost 3 hours of asking him to help sort out my account,he deliberately didn’t answer questions,would take a long time to respond and when id ask him to show me on the screenshot what he meant he didn’t bother,i explained to him that i get internet challenged and ask if he could give me a video where i could go through to help me so i could start trading but dololo he ignored i asked if i could call so he can see my screen he was not accomodative,these whatsapp chats happened this morning but ill screenshot some of the conversation,even when i threatened to report him he just sent that automatic message saying my issue has been resolved,i called again today and got Kashief and hes helped me on being able to login on both my phone and laptop and helped me add indices,thank you Kashief and God bless you
0 replies
18 months ago
Compliments
Always a pleasure visiting here, always lovely service came in really early after checking out at another resort Neliswa was so kind she halped us check in early unit was beautiful (thank you the lady that cleaned it in a hurry for us,forgot to take her name),all the staff are super friendly have nothing but compliments
0 replies
18 months ago
Compliments
Lovely service lovely place units are so spacious,alot of activities this place is a must can't wait to go back with the kids a special thank you to TK,Nolly and Sizwe they made our stay extra special and thank you to Slindile too from first group
0 replies
18 months ago
Complaint
Hi there so I went to Boshoff street store and I asked to buy a viva meal takeaway and a 1/4 chicken eat in.The lady said they don’t do that I have to pay separately for the take away and the eating said ok and paid for the full chicken first then when I was ordering the 1/4 chicken with chips and no roll she said I can’t have it as a sit in if I wanted to eat in I’d have to add a roll,I responded with but I just bought a full chicken and I asked her if head office was aware of this and she said yes and she added that they allow people to come in with their food I showed her my bag and told but I don’t have any food with me it was then when she gave me a table number.There were 2 managers present they witnessed this but said nothing. For the sit in meal I was served by Noxolo with such a warm welcome after she heard,she asked if I needed anything,bought me water all in all lovely service from Noxolo (she took upon herself to do damage control and redress the situation even when I was fetching my takeaway she attended to me quickly). Let’s get to the food,absolutely awful,on the lemon and herb 1/4 chicken meal it was towards a sour taste chicken (it was a side breast chicken was dry as well) very stingy with the sauce. As for the full chicken the sauce it was watery as you can see in the picture and there was hardly any sauce. The garlic rolls were ok.That store really needs training as I’ve been there before and the service is never pleasing nor acceptable (the other time they open past opening time)every time you there they will give you something to complain about,can the staff be properly trained please. This is a complaint that was filed on the 15th October 2024,I was issued with ticket number 21415,was calked by man who said he was Thabo and he said they have a problem with customers bringing in food from elsewhere and eating it inside,he said goodbye i asked him about my replacement meal and he said he knows nothing about that and said he would call me back which he never did,I hen got an email saying the ticket was closed to which i responded to the pedros portal that it was not sorted i then got a call from someone called bheki last week Thursday and he said i must come to the store and i told him id come this week. I went there today and his response was ostracizing, demeaning and rude in front of his staff and customers.He first pretended not to know anything I showed him my emails after back and forth of him asking me to explain everything again he said he remembers that day and asked me I quote his words"by phoning head office what help did I think would help me,he said he will not do I want him to do not will he hear from me",I said i will report you on hellopeter he said he's not scared i must report him he's not scared he signalled the go away sign with his hands and loudly clicked his tongue at me This was the one of the managers that were present on the 15th and heard what the cashier was saying and stood by whilst the waitress told me she would charge me separately for the food and that i cant eat my eatin food unless i bought a roll.He acknowledged that he was there at the time of the incident thats when he asked me how does calling head office help me.I don't think these 2 managers have been trained at all,If they want to be rude, intimidating and ghetto they must leave pedros and go do their degenerate behaviours elsewhere.this happened today around 13:00 i pray you use your surveilance to confirm this and i pray you have audio visiual
53 replies
20 months ago
Complaint Chicken licken
Bought 2 meals(chicken licken boshoff street Pietermaritzburg),it was a collection got there food was not prepared had to wait,when I arrived at the office I noticed the drummets were way too small(i took pictures they were half the size of my pinkie finger( I took pictures),i took the slip and went back to the shop asked for the manager showed her the food,she said those are the sizes they are serving i asked her if the franchise is aware of this she said i must gladly report it,i would be helping her,she didnt me the food nor give the chance for a refund. She doesn't seem trained in redress, dealing with customers nor complaints.I feel she should go for training to be better equipped to serve the public
0 replies
20 months ago
Thank you Ombudsman
I want to say thank you,they intervened in my claim and they paidy claim.Many thanks
0 replies
20 months ago
Black on black ******
Beautiful place horrible staff,from checking in till departure the staff there is not trained,had checking on the 16/08/2024. At reception when I was in the que Mtho served a white gentleman who came after me, Went to their bar the waiter Bongani was so negligent, brought the drinks late and the food way late whilst busy attending the Caucasian tables attentively,he gave us sauce bottles that were empty the meat was awful. Saturday morning was served by Nokulunga,there was 18 of us and 1 waitress,I don't think it was quite her fault as there were too many people,food and drinks were late she kept messing up the orders and food horrible.Asked for the manager didn't even hear the rest of my experience was given a lousy apology. Back at the room I called reception asked for a hair dryer lady that picked up said I must call house keeping,called housekeeping spoke to Noluthando (I had to keep phoning called 3 times for the hairdryer) but didn't get it. I had to go to reception and ask for it,Mtho called and I eventually got it. Id like to thank Blue who was so humble😊, respectful and helpful.He was the only one who made us feel human and showed etiquette on how patrons are treated. It was my third time being at the La Montague but the service keeps getting worse, especially the staff attending to white clients and ignoring black clients,im not sure sure if they are trained to serve white clients first and ignore black clients. I pay for my mom's time share and our family loved this establishment I was supposed to book there again for my birthday but we never want to be made to feel like that
0 replies
24 months ago
Complaint
Hi there I'm so appalled by the treatment of your staff members.So I went there today at around 10:45(I left at 10:55). I asked to buy electricity(which currently they only sell at the moment.The lady wasn't wearing a name tag.She said she couldn't take a picture of the card nor take a picture of the latest till slip that we had bought electricity with.I asked her how come because it is a till slip from the store i had to take a picture incase i lose it.She said NO another lady was there(she was hiding her name tag,she later said she is thandiwe mgadi),i asked to please speak to the manager she said i quote"no the manager will not come to you,you must go back inside the store and aak for him",her tone was shouting whilst saying this.The lady working in the section(she also said later her name is Nothile she didnt have a name badge),said they had problems when buying the electricity at the time the "manager" he said his name is sphesihle majozi(please verify this against surveillance he was wearing a white apron name badge was covered) he said did the lady not explain to me I said but i took a picture of the till slip why cant they assist me he said they no more taking till slips they have a problem with it,i had to drive 66kms to buy electricity from elandskop mafunze and now i have to go back to deal with those untrained, unprofessional rude staff because they the only ones selling that electricity
0 replies
Review Distribution
5 Star
6 (22.22222222222222%)
4 Star
1 (3.7037037037037037%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (74.07407407407408%)