Margate Sands
Claimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Margate Sands
Claimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNV
Nomonde V
1 reviews | Active since Mar 2026
30 Mar 2026, 12:36
Unhealthy place and unprofessional staff at Margate sands
The place is full of ****roaches with a bad stink. The staff is not helpful and ******. I will never book for a vacation there. A guy with a surname Ngcobo is rude and unprofessional. Very dissatisfied with my stay there.
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Nomonde V
1 reviews | Active since Mar 2026
30 Mar 2026, 12:36
Unhealthy place and unprofessional staff at Margate sands
The place is full of ****roaches with a bad stink. The staff is not helpful and ******. I will never book for a vacation there. A guy with a surname Ngcobo is rude and unprofessional. Very dissatisfied with my stay there.
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Denzil G
1 reviews | Active since Jan 2013
19 Jan 2026, 13:51
Apologies Without Accountability – Extremely Disappointing Stay at Margate Sands
What was meant to be a special Christmas family holiday at Margate Sands turned into a deeply disappointing and distressing experience. From the moment we arrived, the unit was in an unacceptable condition. There was a strong unpleasant odour, ****roaches present, ongoing noise disturbances, and serious hygiene concerns. The water situation was particularly alarming — the quality was so poor that even bathing our children caused distress. Despite raising these issues, no alternative accommodation was available. Margate Sands later acknowledged all of these issues in writing and admitted that the standards experienced were far below what they advertise. While an apology was offered, no compensation or goodwill gesture was ever proposed. When I followed up specifically regarding compensation, my concerns were simply ignored. I escalated the matter to First Group, who manage the property, but to date I have received no response from them at all. What makes this even more unacceptable is being told that the booking was at a “discounted rate,” as though that somehow justifies a compromised experience. If a lower price means reduced standards, this should be made clear upfront — otherwise it is misleading. Taking full payment, failing to deliver basic standards, admitting fault, and then offering nothing more than an apology shows a complete lack of accountability and regard for guests. Based on this experience, I would strongly caution potential guests and would not recommend Margate Sands or First Group management.
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Denzil G
1 reviews | Active since Jan 2013
19 Jan 2026, 13:51
Apologies Without Accountability – Extremely Disappointing Stay at Margate Sands
What was meant to be a special Christmas family holiday at Margate Sands turned into a deeply disappointing and distressing experience. From the moment we arrived, the unit was in an unacceptable condition. There was a strong unpleasant odour, ****roaches present, ongoing noise disturbances, and serious hygiene concerns. The water situation was particularly alarming — the quality was so poor that even bathing our children caused distress. Despite raising these issues, no alternative accommodation was available. Margate Sands later acknowledged all of these issues in writing and admitted that the standards experienced were far below what they advertise. While an apology was offered, no compensation or goodwill gesture was ever proposed. When I followed up specifically regarding compensation, my concerns were simply ignored. I escalated the matter to First Group, who manage the property, but to date I have received no response from them at all. What makes this even more unacceptable is being told that the booking was at a “discounted rate,” as though that somehow justifies a compromised experience. If a lower price means reduced standards, this should be made clear upfront — otherwise it is misleading. Taking full payment, failing to deliver basic standards, admitting fault, and then offering nothing more than an apology shows a complete lack of accountability and regard for guests. Based on this experience, I would strongly caution potential guests and would not recommend Margate Sands or First Group management.
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Samantha M
1 reviews | Active since Dec 2019
28 Dec 2025, 08:44
Horrible Hotel
I am extremely disappointed with the current state of Margate Sands. The standards have dropped drastically, and my current stay is very frustrating. The place is dirty and infested with ****roaches, especially in the bathroom. The rooms smell horrible, the couches are filthy, and it’s baffling that seat covers aren't being used. It’s clear that either there aren’t enough cleaners or they aren’t given sufficient time to clean properly. This lack of hygiene and maintenance is making my stay unbearable—I could barely sleep. I will never come here again and strongly urge management to address these issues before more guests have the same experience.
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Samantha M
1 reviews | Active since Dec 2019
28 Dec 2025, 08:44
Horrible Hotel
I am extremely disappointed with the current state of Margate Sands. The standards have dropped drastically, and my current stay is very frustrating. The place is dirty and infested with ****roaches, especially in the bathroom. The rooms smell horrible, the couches are filthy, and it’s baffling that seat covers aren't being used. It’s clear that either there aren’t enough cleaners or they aren’t given sufficient time to clean properly. This lack of hygiene and maintenance is making my stay unbearable—I could barely sleep. I will never come here again and strongly urge management to address these issues before more guests have the same experience.
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Brandon S
1 reviews | Active since Aug 2024
28 Dec 2025, 08:08
Horrible experience at Margate Sands
I'm writing to express my extreme disappointment and disgust at the Margate Sands Hotel. The place is an absolute disaster - dirty, filthy, and infested with ****roaches. I was appalled to see the state of the halls, and the rooms are just as bad. The shower in our room wasn't working, and the smell was unbearable. The lack of cleanliness and maintenance is unacceptable for a hotel. Very disappointed in the service and would not recommend to anyone. 1/10 would not stay here again.
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Brandon S
1 reviews | Active since Aug 2024
28 Dec 2025, 08:08
Horrible experience at Margate Sands
I'm writing to express my extreme disappointment and disgust at the Margate Sands Hotel. The place is an absolute disaster - dirty, filthy, and infested with ****roaches. I was appalled to see the state of the halls, and the rooms are just as bad. The shower in our room wasn't working, and the smell was unbearable. The lack of cleanliness and maintenance is unacceptable for a hotel. Very disappointed in the service and would not recommend to anyone. 1/10 would not stay here again.
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Murray V
1 reviews | Active since May 2018
20 Nov 2025, 13:24
Terrible company to have business with
Please take note public, this is the worst Company to invest with. Very poor feedback on requests. Decisions are made as they see fit. ****roach invested units. Dirty units. They are a part of the First Resort Group. Please stay as far away as possible.
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Murray V
1 reviews | Active since May 2018
20 Nov 2025, 13:24
Terrible company to have business with
Please take note public, this is the worst Company to invest with. Very poor feedback on requests. Decisions are made as they see fit. ****roach invested units. Dirty units. They are a part of the First Resort Group. Please stay as far away as possible.
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