DG
Denzil G
Active since Jan 2013
2
Reviews
0
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Reviews
2 reviews3 months ago
Apologies Without Accountability – Extremely Disappointing Stay at Margate Sands
What was meant to be a special Christmas family holiday at Margate Sands turned into a deeply disappointing and distressing experience. From the moment we arrived, the unit was in an unacceptable condition. There was a strong unpleasant odour, ****roaches present, ongoing noise disturbances, and serious hygiene concerns. The water situation was particularly alarming — the quality was so poor that even bathing our children caused distress. Despite raising these issues, no alternative accommodation was available. Margate Sands later acknowledged all of these issues in writing and admitted that the standards experienced were far below what they advertise. While an apology was offered, no compensation or goodwill gesture was ever proposed. When I followed up specifically regarding compensation, my concerns were simply ignored. I escalated the matter to First Group, who manage the property, but to date I have received no response from them at all. What makes this even more unacceptable is being told that the booking was at a “discounted rate,” as though that somehow justifies a compromised experience. If a lower price means reduced standards, this should be made clear upfront — otherwise it is misleading. Taking full payment, failing to deliver basic standards, admitting fault, and then offering nothing more than an apology shows a complete lack of accountability and regard for guests. Based on this experience, I would strongly caution potential guests and would not recommend Margate Sands or First Group management.
0 replies
131 months ago
Unable to Cancel MTN Contract
I decided to cancel my MTN contract today due to there not being a nee to have it anymore and its already 6 months over the normal 24 month contract. I get to the MTN Store at King Shaka Int Airport, to be told that they are unable help me and that the call centre strike is over and to contact the call centre.<br> <br> The number which she gave me (083 1238080) is not helpful. I then found the 0831808 number on the MTN website, and it is cause of this number that I have decided to write this complaint. I called over 5 times each time being on hold for a call centre agent to take the call, after around 10 minutes being on hold the line drops. <br> <br> If this matter is not resolved I am just going to Stop the Debit Order and wait for MTN to contact me.<br> <br> <br>
76 replies
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2 Star
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1 Star
1 (50%)