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I am dissatisfied regarding the delay in receiving my refund after returning my product to Eden Perfumes.
It has now been 25 days since the return was processed, yet I am still waiting for my refund. I was informed that the delay is due to waiting for a third party to complete their process. What is even more concerning is that if I had not followed up myself, it appears my refund would not have been processed at all. This level of service is unacceptable, and I request urgent intervention and immediate processing of my refund without any further delays.
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Eden Perfumes's replyOfficial
13 May 2026, 09:01Good Morning Balesang, We sincerely apologise for the frustration this situation has caused and completely understand your concern regarding the delay. The refund was successfully processed on our system on 22 April 2026. Refunds processed through our highly reputable 3rd party payment provider have historically reflected within approximately 3–12 working days, and we have not previously experienced an issue of this nature.
As soon as you followed up regarding the delay, our support team immediately escalated the matter with Stitch on 7 May. At this point, the refund was already nearing the outer limit of the expected 3-12 working days timeframe. Our team proactively engaged with the payment provider to investigate the matter further and obtain additional confirmation regarding the transaction.
Our Payment provider subsequently provided official proof confirming that the refund had been received and processed on 22 April 2026. They also advised that the RRN and Auth Code provided can be used to query the transaction further directly with your bank.
In order to assist with further investigation, our support team has requested a bank statement so that we could continue tracing the transaction with our 3rd Party payment provider. We kindly request that you please send through a bank statement to our support team’s email at your earliest convenience so that the matter can be securely investigated further. This request is made purely to help trace the transaction as efficiently as possible and to work towards resolving this unusual situation for you as soon as possible.
Be assured that we will continue to work with all relevant parties to ensure that you do receive your refund.
As soon as you followed up regarding the delay, our support team immediately escalated the matter with Stitch on 7 May. At this point, the refund was already nearing the outer limit of the expected 3-12 working days timeframe. Our team proactively engaged with the payment provider to investigate the matter further and obtain additional confirmation regarding the transaction.
Our Payment provider subsequently provided official proof confirming that the refund had been received and processed on 22 April 2026. They also advised that the RRN and Auth Code provided can be used to query the transaction further directly with your bank.
In order to assist with further investigation, our support team has requested a bank statement so that we could continue tracing the transaction with our 3rd Party payment provider. We kindly request that you please send through a bank statement to our support team’s email at your earliest convenience so that the matter can be securely investigated further. This request is made purely to help trace the transaction as efficiently as possible and to work towards resolving this unusual situation for you as soon as possible.
Be assured that we will continue to work with all relevant parties to ensure that you do receive your refund.
Best regards,
Eden Perfumes's reply13 May 2026, 09:01
Official
Good Morning Balesang, We sincerely apologise for the frustration this situation has caused and completely understand your concern regarding the delay. The refund was successfully processed on our system on 22 April 2026. Refunds processed through our highly reputable 3rd party payment provider have historically reflected within approximately 3–12 working days, and we have not previously experienced an issue of this nature.
As soon as you followed up regarding the delay, our support team immediately escalated the matter with Stitch on 7 May. At this point, the refund was already nearing the outer limit of the expected 3-12 working days timeframe. Our team proactively engaged with the payment provider to investigate the matter further and obtain additional confirmation regarding the transaction.
Our Payment provider subsequently provided official proof confirming that the refund had been received and processed on 22 April 2026. They also advised that the RRN and Auth Code provided can be used to query the transaction further directly with your bank.
In order to assist with further investigation, our support team has requested a bank statement so that we could continue tracing the transaction with our 3rd Party payment provider. We kindly request that you please send through a bank statement to our support team’s email at your earliest convenience so that the matter can be securely investigated further. This request is made purely to help trace the transaction as efficiently as possible and to work towards resolving this unusual situation for you as soon as possible.
Be assured that we will continue to work with all relevant parties to ensure that you do receive your refund.
As soon as you followed up regarding the delay, our support team immediately escalated the matter with Stitch on 7 May. At this point, the refund was already nearing the outer limit of the expected 3-12 working days timeframe. Our team proactively engaged with the payment provider to investigate the matter further and obtain additional confirmation regarding the transaction.
Our Payment provider subsequently provided official proof confirming that the refund had been received and processed on 22 April 2026. They also advised that the RRN and Auth Code provided can be used to query the transaction further directly with your bank.
In order to assist with further investigation, our support team has requested a bank statement so that we could continue tracing the transaction with our 3rd Party payment provider. We kindly request that you please send through a bank statement to our support team’s email at your earliest convenience so that the matter can be securely investigated further. This request is made purely to help trace the transaction as efficiently as possible and to work towards resolving this unusual situation for you as soon as possible.
Be assured that we will continue to work with all relevant parties to ensure that you do receive your refund.
Best regards,