Eden Perfumes
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Eden Perfumes is a well-regarded South African fragrance retailer praised for its affordable, long-lasting inspired-by perfumes and remarkably fast delivery. Customers consistently highlight the quality of the scents, thoughtful packaging with handwritten notes and free samples, and smooth online ordering. However, recurring complaints about fragrance inconsistency, difficult refund processes, and occasional wrong orders reveal areas needing attention.
Top Strengths:
- •Product Quality & Value: Customers consistently praise Eden Perfumes for offering long-lasting, rich fragrances that closely match designer originals at affordable prices. Free samples and layering potential are frequently celebrated.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Consumer Goods
454 hours 31 minutesAverage Time To Reply
82 NPSRecommended: Very Likely
Replied to 88% of negative reviews
Typically takes less than 48 hours 15 min to reply
TrustIndex
0
Score
Ranking
#11
in Consumer Goods
Avg Reply
454 hours 31 minutes
NPS Score
82
Recommended: Very Likely
Replied to 88% of negative reviews
Typically takes less than 48 hours 15 min to reply
Review Distribution
4.4|123 Reviews
May '25 - Apr '26
5(85%)
4(1.8%)
3(0.9%)
2(0.9%)
1(11.5%)
5(85%)
4(1.8%)
3(0.9%)
2(0.9%)
1(11.5%)
Recent reviews (123)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencejN
jabulile N
1 reviews | Active since Jan 2020
18 Mar 2026, 07:47
They don’t put the client first, on they faulty fragrance
I have been using Eden perfumes for 2 or 3 years. Never had any problem. I recently bought one of the Dubai fragrance that I have bought 2 or 3 times. On the the first week I had noticed that I can’t smell the fat, but I thought it is because am used to it. I tried smelling on my clothes , I can’t smell it, asked few people and they can’t smell it. This is a fragrance that if I put it on, I will get compliments. I informed the people where I bought it and called head office. The fragrance it’s faulty and I need to wait for a week , until they test it with they factory, something that should have been done before it came to the shelves, so consumers don’t buy faulty things. A client has to wait 7 days because the company didn’t do a proper inspection on the products. As much as I love they fragrance it’s human to make mistakes but put your clients first and you will sort your half job later. So disappointed, now I have to wait for 7 days
Helpful (0)
|Replies (0)jN
jabulile N
1 reviews | Active since Jan 2020
18 Mar 2026, 07:47
They don’t put the client first, on they faulty fragrance
I have been using Eden perfumes for 2 or 3 years. Never had any problem. I recently bought one of the Dubai fragrance that I have bought 2 or 3 times. On the the first week I had noticed that I can’t smell the fat, but I thought it is because am used to it. I tried smelling on my clothes , I can’t smell it, asked few people and they can’t smell it. This is a fragrance that if I put it on, I will get compliments. I informed the people where I bought it and called head office. The fragrance it’s faulty and I need to wait for a week , until they test it with they factory, something that should have been done before it came to the shelves, so consumers don’t buy faulty things. A client has to wait 7 days because the company didn’t do a proper inspection on the products. As much as I love they fragrance it’s human to make mistakes but put your clients first and you will sort your half job later. So disappointed, now I have to wait for 7 days
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Replies (0)PM
Paulinah M
1 reviews | Active since Jan 2020
15 Mar 2026, 12:28
A Truly Heavenly Fragrance Experience
Eden Perfume has completely exceeded my expectations! From the moment I opened the box, I was impressed by the elegant packaging and the attention to detail. The fragrance itself is divine—long-lasting, beautifully balanced, and it draws compliments wherever I go. What I love most is how Eden Perfume manages to capture luxury at an affordable price, making every spritz feel like a special occasion. Delivery was quick and seamless, which made the entire experience even more enjoyable. I can confidently say Eden Perfume has earned a loyal customer in me. If you’re looking for quality, elegance, and a scent that makes you feel unforgettable, Eden Perfume is the perfect choice. Highly recommended!
Helpful (0)
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Paulinah M
1 reviews | Active since Jan 2020
15 Mar 2026, 12:28
A Truly Heavenly Fragrance Experience
Eden Perfume has completely exceeded my expectations! From the moment I opened the box, I was impressed by the elegant packaging and the attention to detail. The fragrance itself is divine—long-lasting, beautifully balanced, and it draws compliments wherever I go. What I love most is how Eden Perfume manages to capture luxury at an affordable price, making every spritz feel like a special occasion. Delivery was quick and seamless, which made the entire experience even more enjoyable. I can confidently say Eden Perfume has earned a loyal customer in me. If you’re looking for quality, elegance, and a scent that makes you feel unforgettable, Eden Perfume is the perfect choice. Highly recommended!
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Yolokazi S
1 reviews | Active since Jan 2020
12 Mar 2026, 12:50
Affordable and smells amazing
I’ve been using Queen , and wow—my family and friends love it! Now everyone is asking me to buy perfume for them too. 😂 Everyone keeps praising how nice it smells. What I really like is that it’s so affordable. Honestly, I feel like I’m running a little perfume shop because everyone wants me to get them one! Highly recommend!
Helpful (0)
|Replies (0)YS
Yolokazi S
1 reviews | Active since Jan 2020
12 Mar 2026, 12:50
Affordable and smells amazing
I’ve been using Queen , and wow—my family and friends love it! Now everyone is asking me to buy perfume for them too. 😂 Everyone keeps praising how nice it smells. What I really like is that it’s so affordable. Honestly, I feel like I’m running a little perfume shop because everyone wants me to get them one! Highly recommend!
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Replies (0)T
Thembeka
1 reviews | Active since Jan 2020
10 Mar 2026, 18:16
People who work behind the scenes of Eden Perfume are professional, reliable and values each client, treating them not as clients but stakeholders and I love that🤍🌸 I had my first order with them as my birthday treat, there was a mistake of mix-up in the
People who work behind the scenes of Eden Perfume are professional, reliable and values each client, treating them not as clients but stakeholders and I love that🤍🌸 I had my first order with them as my birthday treat, there was a mistake of mix-up in the packaging, I sent an email and was responded swiftly and professionally. They resolved the issue immediately and I will definitely order again and recommend their company! I love the packaging with those little love letters and of course the samples, I ended up loving more the samples than the perfumes I ordered😂🤭
Helpful (0)
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Thembeka
1 reviews | Active since Jan 2020
10 Mar 2026, 18:16
People who work behind the scenes of Eden Perfume are professional, reliable and values each client, treating them not as clients but stakeholders and I love that🤍🌸 I had my first order with them as my birthday treat, there was a mistake of mix-up in the
People who work behind the scenes of Eden Perfume are professional, reliable and values each client, treating them not as clients but stakeholders and I love that🤍🌸 I had my first order with them as my birthday treat, there was a mistake of mix-up in the packaging, I sent an email and was responded swiftly and professionally. They resolved the issue immediately and I will definitely order again and recommend their company! I love the packaging with those little love letters and of course the samples, I ended up loving more the samples than the perfumes I ordered😂🤭
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Replies (0)LN
Lilliahn N
1 reviews | Active since Jan 2020
8 Mar 2026, 09:38
D'Blu scent review and fast service
The service is quick. I ordered online and got my order delivered the next day, didn't expect such a response in less that 24hours. I love my perfume so much, eden perfume has gained a customer💃💃💃
Helpful (0)
|Replies (0)LN
Lilliahn N
1 reviews | Active since Jan 2020
8 Mar 2026, 09:38
D'Blu scent review and fast service
The service is quick. I ordered online and got my order delivered the next day, didn't expect such a response in less that 24hours. I love my perfume so much, eden perfume has gained a customer💃💃💃
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Replies (0)MN
Mariam N
1 reviews | Active since Jan 2020
6 Mar 2026, 17:57
Incredible Quality!
I’m a perfume fanatic! I’ve bought so many different “inspired by” perfumes brands.But Eden Perfumes is on another level.The fragrance is rich, and last all day. Ever since I ordered from Eden perfumes I never stopped and I won’t stop! You will not be disappointed ladies and even gentleman because they have some really great Men fragrances.
Helpful (0)
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Mariam N
1 reviews | Active since Jan 2020
6 Mar 2026, 17:57
Incredible Quality!
I’m a perfume fanatic! I’ve bought so many different “inspired by” perfumes brands.But Eden Perfumes is on another level.The fragrance is rich, and last all day. Ever since I ordered from Eden perfumes I never stopped and I won’t stop! You will not be disappointed ladies and even gentleman because they have some really great Men fragrances.
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Replies (0)