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Based on recent customer reviews, Eden Perfumes is a well-regarded South African fragrance retailer praised for its affordable, long-lasting inspired-by perfumes and remarkably fast delivery. Customers consistently highlight the quality of the scents, thoughtful packaging with handwritten notes and free samples, and smooth online ordering. However, recurring complaints about fragrance inconsistency, difficult refund processes, and occasional wrong orders reveal areas needing attention.
Replied to 88% of negative reviews
Typically takes less than 48 hours 15 min to reply
TrustIndex
0
Score
Ranking
#11
in Consumer Goods
Avg Reply
454 hours 31 minutes
NPS Score
82
Recommended: Very Likely
Replied to 88% of negative reviews
Typically takes less than 48 hours 15 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I have been using Eden perfumes for 2 or 3 years. Never had any problem. I recently bought one of the Dubai fragrance that I have bought 2 or 3 times. On the the first week I had noticed that I can’t smell the fat, but I thought it is because am used to it. I tried smelling on my clothes , I can’t smell it, asked few people and they can’t smell it. This is a fragrance that if I put it on, I will get compliments. I informed the people where I bought it and called head office. The fragrance it’s faulty and I need to wait for a week , until they test it with they factory, something that should have been done before it came to the shelves, so consumers don’t buy faulty things. A client has to wait 7 days because the company didn’t do a proper inspection on the products. As much as I love they fragrance it’s human to make mistakes but put your clients first and you will sort your half job later. So disappointed, now I have to wait for 7 days
1 reviews | Active since Jan 2020
I have been using Eden perfumes for 2 or 3 years. Never had any problem. I recently bought one of the Dubai fragrance that I have bought 2 or 3 times. On the the first week I had noticed that I can’t smell the fat, but I thought it is because am used to it. I tried smelling on my clothes , I can’t smell it, asked few people and they can’t smell it. This is a fragrance that if I put it on, I will get compliments. I informed the people where I bought it and called head office. The fragrance it’s faulty and I need to wait for a week , until they test it with they factory, something that should have been done before it came to the shelves, so consumers don’t buy faulty things. A client has to wait 7 days because the company didn’t do a proper inspection on the products. As much as I love they fragrance it’s human to make mistakes but put your clients first and you will sort your half job later. So disappointed, now I have to wait for 7 days
1 reviews | Active since Jan 2020
Eden Perfume has completely exceeded my expectations! From the moment I opened the box, I was impressed by the elegant packaging and the attention to detail. The fragrance itself is divine—long-lasting, beautifully balanced, and it draws compliments wherever I go. What I love most is how Eden Perfume manages to capture luxury at an affordable price, making every spritz feel like a special occasion. Delivery was quick and seamless, which made the entire experience even more enjoyable. I can confidently say Eden Perfume has earned a loyal customer in me. If you’re looking for quality, elegance, and a scent that makes you feel unforgettable, Eden Perfume is the perfect choice. Highly recommended!
1 reviews | Active since Jan 2020
Eden Perfume has completely exceeded my expectations! From the moment I opened the box, I was impressed by the elegant packaging and the attention to detail. The fragrance itself is divine—long-lasting, beautifully balanced, and it draws compliments wherever I go. What I love most is how Eden Perfume manages to capture luxury at an affordable price, making every spritz feel like a special occasion. Delivery was quick and seamless, which made the entire experience even more enjoyable. I can confidently say Eden Perfume has earned a loyal customer in me. If you’re looking for quality, elegance, and a scent that makes you feel unforgettable, Eden Perfume is the perfect choice. Highly recommended!
1 reviews | Active since Jan 2020
I’ve been using Queen , and wow—my family and friends love it! Now everyone is asking me to buy perfume for them too. 😂 Everyone keeps praising how nice it smells. What I really like is that it’s so affordable. Honestly, I feel like I’m running a little perfume shop because everyone wants me to get them one! Highly recommend!
1 reviews | Active since Jan 2020
I’ve been using Queen , and wow—my family and friends love it! Now everyone is asking me to buy perfume for them too. 😂 Everyone keeps praising how nice it smells. What I really like is that it’s so affordable. Honestly, I feel like I’m running a little perfume shop because everyone wants me to get them one! Highly recommend!
1 reviews | Active since Jan 2020
People who work behind the scenes of Eden Perfume are professional, reliable and values each client, treating them not as clients but stakeholders and I love that🤍🌸 I had my first order with them as my birthday treat, there was a mistake of mix-up in the packaging, I sent an email and was responded swiftly and professionally. They resolved the issue immediately and I will definitely order again and recommend their company! I love the packaging with those little love letters and of course the samples, I ended up loving more the samples than the perfumes I ordered😂🤭
1 reviews | Active since Jan 2020
People who work behind the scenes of Eden Perfume are professional, reliable and values each client, treating them not as clients but stakeholders and I love that🤍🌸 I had my first order with them as my birthday treat, there was a mistake of mix-up in the packaging, I sent an email and was responded swiftly and professionally. They resolved the issue immediately and I will definitely order again and recommend their company! I love the packaging with those little love letters and of course the samples, I ended up loving more the samples than the perfumes I ordered😂🤭
1 reviews | Active since Jan 2020
The service is quick. I ordered online and got my order delivered the next day, didn't expect such a response in less that 24hours. I love my perfume so much, eden perfume has gained a customer💃💃💃
1 reviews | Active since Jan 2020
The service is quick. I ordered online and got my order delivered the next day, didn't expect such a response in less that 24hours. I love my perfume so much, eden perfume has gained a customer💃💃💃
1 reviews | Active since Jan 2020
I’m a perfume fanatic! I’ve bought so many different “inspired by” perfumes brands.But Eden Perfumes is on another level.The fragrance is rich, and last all day. Ever since I ordered from Eden perfumes I never stopped and I won’t stop! You will not be disappointed ladies and even gentleman because they have some really great Men fragrances.
1 reviews | Active since Jan 2020
I’m a perfume fanatic! I’ve bought so many different “inspired by” perfumes brands.But Eden Perfumes is on another level.The fragrance is rich, and last all day. Ever since I ordered from Eden perfumes I never stopped and I won’t stop! You will not be disappointed ladies and even gentleman because they have some really great Men fragrances.
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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