I did two lay-bys and totally forgot about the lay-bys I lost the slips however I have my identity, yesterday I went to ask for my refund and was told by the store manager Lynn that I needed to go get a affidavit and she won’t be able to help me, my conce

I did two lay-bys and totally forgot about the lay-bys I lost the slips however I have my identity, yesterday I went to ask for my refund and was told by the store manager Lynn that I needed to go get a affidavit and she won’t be able to help me, my concern this procedure is not on the slip or even in the store, this was not even communicated to me when I did the lay-by and I am very disappointed in how Edgar’s doesn’t want to help people with their monies. Lynn made me look like a fool infront of her staff telling me that she knows that the staff told me about keeping my slip and getting a affidavit, so she made it look like I am a **** L, totally don’t agree with how she does things, she doesn’t even know who helped me but already she’s defensive about the situation again she’s the store manager but cannot resolve issues, why is she in the store? I asked her to provide me with a policy that states I must have my id and go get an affidavit it was not available.