Customer Penalized for Edge Fitness Administrative Failures

I am extremely disappointed with how Edge Fitness handled my account. In December, I reported suspicious debit transactions and stopped the debit order while trying to resolve the issue. I then visited the Quigney branch in January, explained everything, and paid in cash. I was assured the debit order would resume.

When it didn't, I visited the Beacon Bay branch in March, paid again, and completed a new debit order mandate as instructed by Head Office. Despite following all instructions, no debit orders were processed in April or May.

On 27 May 2026, Edge Fitness assured me the debit would go off at month-end. However, when I contacted Head Office, I was shocked to learn my account had already been handed over to Amica Debt Collectors and that I allegedly owed over R1,600.

I made every effort to resolve the matter, paid at the branches, and comp**** with all requests, yet I have been handed over for debt collection due to what appears to be an administrative failure on Edge Fitness's side. This has caused unnecessary stress and potential damage to my credit profile