Edge Fitness Clubs
Claimed Business
Edge Fitness Clubs
Claimed Business
29 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.4|29 Reviews
May '25 - Apr '26
5(34.5%)
4(0%)
3(0%)
2(0%)
1(65.5%)
5(34.5%)
4(0%)
3(0%)
2(0%)
1(65.5%)
Frequently Asked Questions About Edge Fitness Clubs
Edge Fitness Clubs has a TrustIndex of 0 out of 10 on Hellopeter, based on 29 reviews in the last 12 months. Hellopeter has tracked Edge Fitness Clubs across 148 total reviews. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZvdB
Zanielle van den Berg
1 reviews | Active since Jan 2020
19 Mar 2026, 10:24
EDGE GYM ABUSIVE DEBT COLLECTION
When I Google Edge Gym Complaints I am honestly suprised that they are still operating. I joined via contract just before Covid, I told them I do not want to renew my contract and cancelled the contract of which they have record at the gym but STILL they ran up a bill at the Gym and my Contract Amount of R2000 has climbed to R27000 with Amica Debt Recovery (a debt affiliation of Edge) that keeps on harrasing me and now blacklisting me. When are we going to get together and take them to Court? I am ever so sorry I signed that contract. There are way more consumer friendly and better gyms out there.
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Zanielle van den Berg
1 reviews | Active since Jan 2020
19 Mar 2026, 10:24
EDGE GYM ABUSIVE DEBT COLLECTION
When I Google Edge Gym Complaints I am honestly suprised that they are still operating. I joined via contract just before Covid, I told them I do not want to renew my contract and cancelled the contract of which they have record at the gym but STILL they ran up a bill at the Gym and my Contract Amount of R2000 has climbed to R27000 with Amica Debt Recovery (a debt affiliation of Edge) that keeps on harrasing me and now blacklisting me. When are we going to get together and take them to Court? I am ever so sorry I signed that contract. There are way more consumer friendly and better gyms out there.
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Replies (0)sD
siyambonga D
1 reviews | Active since Jan 2020
6 Mar 2026, 08:03
Poor cancellation Process
The cancellation process is a ****, you can communicate on time. Yet it wont get processed, its as if they just want us to keep on using them. Then you start receiving calls from a debt collector, you threatens about legal actions. Told them to send summons and we go to court, been months since they came back to me. Because i know i don't owe them, maybe that's why they stopped calling.
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siyambonga D
1 reviews | Active since Jan 2020
6 Mar 2026, 08:03
Poor cancellation Process
The cancellation process is a ****, you can communicate on time. Yet it wont get processed, its as if they just want us to keep on using them. Then you start receiving calls from a debt collector, you threatens about legal actions. Told them to send summons and we go to court, been months since they came back to me. Because i know i don't owe them, maybe that's why they stopped calling.
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Replies (0)cS
chantene S
1 reviews | Active since Jan 2020
26 Feb 2026, 06:19
Unprofessional, rude Staff!!!!!!!!!!!!
After numerous cancellation emails and calls, edge fitness is still deducting from my account although my contract ended end of January. Chantelle at the Strand branch is absolutely unprofessional putting the phone down in your ear when you want to speak to management, she is absolutely just plain rude! After false advertising and miscommunication from Chantelle's side, i will NEVER recommend Edge Fitness Strand! Very very unprofessional service!
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chantene S
1 reviews | Active since Jan 2020
26 Feb 2026, 06:19
Unprofessional, rude Staff!!!!!!!!!!!!
After numerous cancellation emails and calls, edge fitness is still deducting from my account although my contract ended end of January. Chantelle at the Strand branch is absolutely unprofessional putting the phone down in your ear when you want to speak to management, she is absolutely just plain rude! After false advertising and miscommunication from Chantelle's side, i will NEVER recommend Edge Fitness Strand! Very very unprofessional service!
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Replies (0)AQ
Abongile Q
1 reviews | Active since Jan 2020
2 Feb 2026, 20:55
Bad client service with debit orders that keeps going off where’s no one is using the service
I told you guys I no longer wanna be a member, fact that yall keep charging me for a service I did not use??? Nhaaa take me to court if needs be
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Abongile Q
1 reviews | Active since Jan 2020
2 Feb 2026, 20:55
Bad client service with debit orders that keeps going off where’s no one is using the service
I told you guys I no longer wanna be a member, fact that yall keep charging me for a service I did not use??? Nhaaa take me to court if needs be
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Replies (0)NP
Noxolo P
1 reviews | Active since Jan 2020
5 Jan 2026, 15:05
Service dissatisfaction
I registered myself with Edge Fitness Sunnyside in November-December 2025, paid all the amounts I was instructed to pay. I got to Edge Fitness Clubs - Gonubie in December 2025 and my membership in Edge Fitness Clubs Sunnyside had been canceled without any explanation. I re-joined at Gonubie. Today, 5 January 2026 I'm told that I can't go in and exercise at Sunnyside, because my membership has been cancelled.
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Noxolo P
1 reviews | Active since Jan 2020
5 Jan 2026, 15:05
Service dissatisfaction
I registered myself with Edge Fitness Sunnyside in November-December 2025, paid all the amounts I was instructed to pay. I got to Edge Fitness Clubs - Gonubie in December 2025 and my membership in Edge Fitness Clubs Sunnyside had been canceled without any explanation. I re-joined at Gonubie. Today, 5 January 2026 I'm told that I can't go in and exercise at Sunnyside, because my membership has been cancelled.
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Replies (0)GM
GM M
1 reviews | Active since Jan 2020
31 Dec 2025, 10:31
SPRUITVIEW EDGE FITNESS CLUB POOR MANAGEMENT
Worked at a branch in Spruitview. Management is poor. It is unfortunate that people need jobs these days and can work there while unhappy. Management is poor, also personal in decision making on their staff and upon deciding to leave, two payslips with 2 different amounts were sent and they opted to not answer why there were 2 payslips for one month and they opted to pay the lesser amount with no explanation whatsoever. Highly disgusted by HR as well. No one would back this up, members are also unhappy, but due to contracts they feel binded so I would not recommend to be a member or staff member there
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GM M
1 reviews | Active since Jan 2020
31 Dec 2025, 10:31
SPRUITVIEW EDGE FITNESS CLUB POOR MANAGEMENT
Worked at a branch in Spruitview. Management is poor. It is unfortunate that people need jobs these days and can work there while unhappy. Management is poor, also personal in decision making on their staff and upon deciding to leave, two payslips with 2 different amounts were sent and they opted to not answer why there were 2 payslips for one month and they opted to pay the lesser amount with no explanation whatsoever. Highly disgusted by HR as well. No one would back this up, members are also unhappy, but due to contracts they feel binded so I would not recommend to be a member or staff member there
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Replies (0)EB
Ernest B
1 reviews | Active since Jan 2020
30 Dec 2025, 17:53
Edge , misrepresentaion , 12 Month + 12 Month extra *****ulant contract tempering , unathorised Billing and Deflections.
I am posting this to warn other consumers about my experience with Edge Fitness (Gonubie, East London), specifically around promotional contracts, billing practices, and how disputes are handled once raised. I signed up at the Gonubie branch under a birthday promotion sold by a representative (Kyle), which was clearly described as 12 months paid membership with an additional extra year free. I re**** on this representation when signing up (for myself and my wife). I am in possession of my signed Edge Fitness membership agreement, which explicitly states under Membership Type: “15TH BIRTHDAY 2024 – 12 MONTH DEBIT ORDER – EXTRA YEAR” Despite this clear wording, Edge Fitness has treated my contract as a standard 12-month membership, ignoring the agreed extra year. Approximately 9 months into the membership, I received an SMS stating that my contract would expire and auto-renew to month-to-month after 12 months. This immediately concerned me, as it contradicted the signed agreement. Upon receiving this notice, I: Visited the Gonubie branch multiple times Made several phone calls Queried why the notice conflicted with the “extra year” reflected in my contract Requested copies of my contract and correction of the billing On every occasion, I was told the matter would be referred to Head Office and that I would be contacted. No response was ever received, despite months of follow-ups. Eventually, after insisting in person, I was shown two different contracts on their system: One signed by me, clearly reflecting the “12 months + extra year” promotion Another conflicting contract, excluding the extra year, which was never discussed or agreed to and appears to be an internal version Despite this, Edge Fitness continued to debit my account for more than four months beyond the initial 12-month paid period, even though those months fall within the contractually agreed extra year. When Head Office eventually responded, they completely sidestepped the actual issue. Instead of acknowledging: The signed contract wording (“12 MONTH DEBIT ORDER – EXTRA YEAR”) The existence of a conflicting second contract My repeated branch visits and calls after receiving the SMS They reframed the matter purely as a “failure to cancel”, relying on generic auto-renewal clauses. These clauses can only apply after the full contractual period has ended, not during a contractually agreed free extension. More concerning is that their response does not acknowledge or dispute the validity of the signed contract I attached, and simply ignores it altogether. This experience shows a pattern of: Selling attractive promotional offers Billing inconsistently with signed agreements Delaying and ignoring consumer queries Deflecting legitimate contract disputes into technical cancellation arguments I have now escalated this matter to the Consumer Goods & Services Ombud and to my bank for unauthorised debit order disputes. I strongly advise other consumers to: Keep copies of all signed contracts Be cautious with promotional gym offers Act immediately if notices contradict your contract Not rely on assurances that “Head Office will get back to you” This complaint is factual and based on signed contracts, billing records, SMS notices, and written correspondence.
Helpful (0)
|Replies (0)EB
Ernest B
1 reviews | Active since Jan 2020
30 Dec 2025, 17:53
Edge , misrepresentaion , 12 Month + 12 Month extra *****ulant contract tempering , unathorised Billing and Deflections.
I am posting this to warn other consumers about my experience with Edge Fitness (Gonubie, East London), specifically around promotional contracts, billing practices, and how disputes are handled once raised. I signed up at the Gonubie branch under a birthday promotion sold by a representative (Kyle), which was clearly described as 12 months paid membership with an additional extra year free. I re**** on this representation when signing up (for myself and my wife). I am in possession of my signed Edge Fitness membership agreement, which explicitly states under Membership Type: “15TH BIRTHDAY 2024 – 12 MONTH DEBIT ORDER – EXTRA YEAR” Despite this clear wording, Edge Fitness has treated my contract as a standard 12-month membership, ignoring the agreed extra year. Approximately 9 months into the membership, I received an SMS stating that my contract would expire and auto-renew to month-to-month after 12 months. This immediately concerned me, as it contradicted the signed agreement. Upon receiving this notice, I: Visited the Gonubie branch multiple times Made several phone calls Queried why the notice conflicted with the “extra year” reflected in my contract Requested copies of my contract and correction of the billing On every occasion, I was told the matter would be referred to Head Office and that I would be contacted. No response was ever received, despite months of follow-ups. Eventually, after insisting in person, I was shown two different contracts on their system: One signed by me, clearly reflecting the “12 months + extra year” promotion Another conflicting contract, excluding the extra year, which was never discussed or agreed to and appears to be an internal version Despite this, Edge Fitness continued to debit my account for more than four months beyond the initial 12-month paid period, even though those months fall within the contractually agreed extra year. When Head Office eventually responded, they completely sidestepped the actual issue. Instead of acknowledging: The signed contract wording (“12 MONTH DEBIT ORDER – EXTRA YEAR”) The existence of a conflicting second contract My repeated branch visits and calls after receiving the SMS They reframed the matter purely as a “failure to cancel”, relying on generic auto-renewal clauses. These clauses can only apply after the full contractual period has ended, not during a contractually agreed free extension. More concerning is that their response does not acknowledge or dispute the validity of the signed contract I attached, and simply ignores it altogether. This experience shows a pattern of: Selling attractive promotional offers Billing inconsistently with signed agreements Delaying and ignoring consumer queries Deflecting legitimate contract disputes into technical cancellation arguments I have now escalated this matter to the Consumer Goods & Services Ombud and to my bank for unauthorised debit order disputes. I strongly advise other consumers to: Keep copies of all signed contracts Be cautious with promotional gym offers Act immediately if notices contradict your contract Not rely on assurances that “Head Office will get back to you” This complaint is factual and based on signed contracts, billing records, SMS notices, and written correspondence.
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Replies (0)CZ
Chris Z
1 reviews | Active since Jan 2020
8 Dec 2025, 11:01
Terrible company
The worst customer service I have received at any gym. I signed up for a 9 month contract that was activated on 4 March. That means it expired in November. Now in December they go and debit me double the monthly fee. They do not reply to emails. Their AI whatsapp assistant is useless and the "contact us" part of their website is broken. Do not join this gym.
Helpful (0)
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Chris Z
1 reviews | Active since Jan 2020
8 Dec 2025, 11:01
Terrible company
The worst customer service I have received at any gym. I signed up for a 9 month contract that was activated on 4 March. That means it expired in November. Now in December they go and debit me double the monthly fee. They do not reply to emails. Their AI whatsapp assistant is useless and the "contact us" part of their website is broken. Do not join this gym.
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Replies (0)