Edge , misrepresentaion , 12 Month + 12 Month extra *****ulant contract tempering , unathorised Billing and Deflections.

I am posting this to warn other consumers about my experience with Edge Fitness (Gonubie, East London), specifically around promotional contracts, billing practices, and how disputes are handled once raised. I signed up at the Gonubie branch under a birthday promotion sold by a representative (Kyle), which was clearly described as 12 months paid membership with an additional extra year free. I re**** on this representation when signing up (for myself and my wife). I am in possession of my signed Edge Fitness membership agreement, which explicitly states under Membership Type: “15TH BIRTHDAY 2024 – 12 MONTH DEBIT ORDER – EXTRA YEAR” Despite this clear wording, Edge Fitness has treated my contract as a standard 12-month membership, ignoring the agreed extra year. Approximately 9 months into the membership, I received an SMS stating that my contract would expire and auto-renew to month-to-month after 12 months. This immediately concerned me, as it contradicted the signed agreement. Upon receiving this notice, I: Visited the Gonubie branch multiple times Made several phone calls Queried why the notice conflicted with the “extra year” reflected in my contract Requested copies of my contract and correction of the billing On every occasion, I was told the matter would be referred to Head Office and that I would be contacted. No response was ever received, despite months of follow-ups. Eventually, after insisting in person, I was shown two different contracts on their system: One signed by me, clearly reflecting the “12 months + extra year” promotion Another conflicting contract, excluding the extra year, which was never discussed or agreed to and appears to be an internal version Despite this, Edge Fitness continued to debit my account for more than four months beyond the initial 12-month paid period, even though those months fall within the contractually agreed extra year. When Head Office eventually responded, they completely sidestepped the actual issue. Instead of acknowledging: The signed contract wording (“12 MONTH DEBIT ORDER – EXTRA YEAR”) The existence of a conflicting second contract My repeated branch visits and calls after receiving the SMS They reframed the matter purely as a “failure to cancel”, relying on generic auto-renewal clauses. These clauses can only apply after the full contractual period has ended, not during a contractually agreed free extension. More concerning is that their response does not acknowledge or dispute the validity of the signed contract I attached, and simply ignores it altogether. This experience shows a pattern of: Selling attractive promotional offers Billing inconsistently with signed agreements Delaying and ignoring consumer queries Deflecting legitimate contract disputes into technical cancellation arguments I have now escalated this matter to the Consumer Goods & Services Ombud and to my bank for unauthorised debit order disputes. I strongly advise other consumers to: Keep copies of all signed contracts Be cautious with promotional gym offers Act immediately if notices contradict your contract Not rely on assurances that “Head Office will get back to you” This complaint is factual and based on signed contracts, billing records, SMS notices, and written correspondence.