Top Notch Service from Edifier

I am an Edifier user for many years, and praise their audio fidelity at their price point, even their lower end stuff will outplay some higher end brands for audio quality.

I ordered a pair of X3 Lite buds recently, unfortunately there was an issue with the right buds connecting in the charge case so it would turn on while not being used, or not charge at times.

I contacted Edifier SA and was contacted by Shamigh Van Wyk who assured me he would make this right. Shamigh assisted to diagnose the issue telephonically and ship out a replacement set and collect the faulty set.

I am quick to complain, but believe people and companies need to be commended for outstanding service and going the extra mile to insure their customers are happy.

Well done Shamigh and Edifier.