DK
Dylan K
Active since Jul 2014
14
Reviews
0
Industries
Reviews
14 reviews11 months ago
Top Notch Service from Edifier
I am an Edifier user for many years, and praise their audio fidelity at their price point, even their lower end stuff will outplay some higher end brands for audio quality. I ordered a pair of X3 Lite buds recently, unfortunately there was an issue with the right buds connecting in the charge case so it would turn on while not being used, or not charge at times. I contacted Edifier SA and was contacted by Shamigh Van Wyk who assured me he would make this right. Shamigh assisted to diagnose the issue telephonically and ship out a replacement set and collect the faulty set. I am quick to complain, but believe people and companies need to be commended for outstanding service and going the extra mile to insure their customers are happy. Well done Shamigh and Edifier.
0 replies
11 months ago
Poor Quality Management and return experience - Edifier X3 Lite
I have been an edifier loyal fan for years now. I ordered a pair of X3 Lite buds on the 10th May as they were on special at R499. It was found that the right bud comes loose in the carry case and drains itself, it also will not charge, and you have to play with it to get it to power off. The Slightest bump in your bag or pocket will turn the right bud on without you knowing. I have informed Edifier who said I should clean the buds from Debris and sweat, funny when the buds are less than 15 days old. I hate buds, but I thought I would give Edifier a chance since I own Monitors and Over Ear Headsets and I regret it already. FYI procedure for Edifier faults is return at your own cost and must be submitted in 30 days. So long story short, don't buy from Edifier.co.za and stick with 3rd party suppliers if you want to go the edifier route so you can have a smoother experience should you require a return. Will give these away if replaced and stick with over ear, and most likely not edifier after this ****py experience. Even though the sound quality is good to have such an unpleasant experience and having once side drained every time you want to use it defeats the purpose.
58 replies
72 months ago
Pathetic Service and Support Staff
I returned an item on the 5/5 and received confirmation from Takealot that it was picked up. To date it has not reached the warehouse 13/5. When asking returns for an update I am advised it is on the way to the warehouse? And this is from Takealot support staff, I get the same info on my profile. Return - RRN-3876-B39B So this is Day 7 now that it is travelling to the warehouse, if it was misplaced or stolen on its way to the warehouse this is not my problem, please investigate and refund me ASAP!!
0 replies
93 months ago
ADSL Service not Cancelled - Still being billed!!!
Telkom deserves a negative star rating!! I have cancelled my ADSL service with telkom on the 10 July and understand there is a 30 day notice period. I am furious that I have still been billed full charge of R800 at the end of August and demand a refund as I have not even been using the service. This is pathetic service, how can it take up to 2 months for a service to be cancelled!! I logged dispute ********** 4 and ********** 5 and both were closed "resolved" without even contacting me or refunding me. Acc no - ********** 87 ADSL number - ********** Contact number - ********** 504
315 replies
105 months ago
1 week no service or update
I got home Monday 4th September to realize my adsl service was down, tried to call the call center and was waiting for 30mins till I got tired and cut the call. Tuesday the 5th after waiting 20mins someone picked up and opened a fault for me with reference 174CRK050917 and was told they will mark it as urgent. I called yesterday they told me it hadn't been assigned to a technician, called again today Thursday and told remote site found the issue(it's a fault on the line so how exactly are they investigating) no technician response or calls today. Tomorrow will be 5 days I have not had a service that I am paying for, I had the same **** last month and a technician had to come out and it was disconnected at the exchange down the road and I'm getting quite annoyed now. I will NOT pay these 5 days my service is down.. I expect a response and a technician to resolve my issue, most probably plugging in a cable at the exchange again. Pathetic service overall!!!
122 replies
106 months ago
Parcels stuck in Limbo
<p>I have 4 parcels I am waiting to receive. One parcel arrived in SA two months ago, one arrived on the 24th July, one should of arrived already and I have a International First Class Letter expected to arrive today at my local post office.</p> <p> </p> <p>I even went to my post office and went through all the delivery forms and couldnt locate that my parcels have been sent to my local post office as of yet.</p> <p> </p> <p>What the F$%# is going on at International Hub??? The CEO is a joke and so are tracking systems at SAPO and customer service lines, playing the same ****py recording that you will endevour to answer my call while you sit and file your nails or chat up a storm with your colleagues.</p> <p> </p> <p>Fire them all and implement machines to do their job.</p> <p> </p> <p>This is a waste of time, money and your story of backlog for the past umteen years is a joke.</p> <p> </p> <p>By the time SAPO sorts out the **** my parcels would of dematerialized or been sent back to the sender.</p> <p> </p> <p>SAPO is a corrupt, useless and a waste of time, charlatans who pretend to be a professional organization.</p>
0 replies
111 months ago
Wrong item delivered/false advertising
<p>On the 27th of feb I placed an order for a Keyboard stand and purchased the Casio ESX1 as Casio are a reputable brand, I was shipped an On Stage Stand which is like R150 cheaper when doing my research, unforutunately I dont have time to ship this back and wait again as it was a present for my sister but I demand the difference be paid back to me.</p> <p>Order - ********** 2</p> <p> </p> <p>On the 24th of Feb I ordered a Fender Squire Acoustic Guitar which clearly said "3-5 days ordered from supplier" and since the other two variations were out of stock I was under the impression this was available.</p> <p> </p> <p>On the 28th of Feb I am notified they are terribly sorry and cannot source this item and it would take 24-48 hrs to refund me to my bank account, when asked if this would go to the bank details I provided there was no response...this too was a birthday present and now I have lost time and have to try source this elsewhere and deliver a late gift.</p> <p>Order - ********** 1</p> <p> </p> <p>It seems takealots customer services are going downhill, and so is the department in charge of checking stock levels, I find this highly unprofessional and quite frankly infuriating. I used to be a dedicated customer and check the site daily for specials but at this point I couldnt be bothered. Waste of time and Money!! Not Impressed at all, If I could give this review no stars I would</p>
0 replies
115 months ago
Best Online PC retailer Ever!!!
<p>I am one whos always quick to complain but I take of my hat to the staff at Wootware, they are professional, knowledgable and very patient.</p> <p> </p> <p>I have dealt with them on numerous occasions and no one can beat their level of customer service, technical support and most of all their prices :)</p> <p> </p> <p>1)Awhile back I ordered Artic Thermal paste, this was unavailable yet I was contacted and recommened a better paste and pricier at no extra charge and was even given benchmarks.</p> <p>2)I ordered a Skylake Motherboard this year but mistakenly ordered the vers that supports old Ram Modules, I was assited from start to end to return the product, get credited and order the new mobo. And was not even charged shipping charges on the return.</p> <p>3)Today I placed an order for twin pack of Corsair fans but wanted to include new thermal paste after I placed the initial order, I was assisted to co ship this together and not pay shipping again.</p> <p> </p> <p>I have nothing bad to say about this company, keep up the Great Work, you guys are AWESOME!!!!</p>
0 replies
117 months ago
International Calling Plus Still not Resolved
<p>I feel I have to write another complaint since my previous two queries are still not resolved and still an ongoing problem. I have opted in for my contract sim card on the 29 March at 7:36 and received sms notification that it is active and have been deducted R5 a month stating it is active. (read my recent complaint for further info)</p> <p> </p> <p>On August 11th I called in to the call centre at 8:15 and this was escalated as the service has not been active all along and being charged R3,16 a min with no per second billing. I was informed I would be contacted in 2 working days, it has been 16 days now and this is still not resolved nor have I been contacted.</p> <p> </p> <p>Contract Sim - ********** 504</p> <p>Ref - S3-G3Z4P-PFBS3</p> <p>Account holder - Charm Kisten - ********** </p> <p> </p> <p>I have also tried to setup a new Prepaid Sim Card on the 23rd of August, I applied for international calling plus and received confirmation once again that this is active. After making a 10 min call I notice on this sim I am being charged R5,00 a minute with no per second billing. This was escalated on Tuesday by the technician helping me Zamile Somchiza and was told it will take 72 hrs.</p> <p> </p> <p>On Aug 25th I received an SMS that my service request is being attended to. Zamile has been very helpful in refunding some of the lost funds, but this is not fixing the problem and I am contstantly calling the Call Centre for feedback and getting very annoyed and frustrated that both cases are not resolved.</p> <p> </p> <p>Over the past few days I have filled R650 airtime an hour call lastnight consumed R300.</p> <p> </p> <p>Please can this be resolved as I need this service active, working and charging the applicable rate.</p> <p> </p> <p>Prepaid - ********** </p> <p>Reference - A7-DT34-RTZ4 </p> <p> </p> <p>You can reach me on either number.</p>
105 replies
117 months ago
International Caller Plus - Additional Charges Incurred
<p>I have opted in for the international calling plus in March 29th at 7:36 and received confirmation at 7:41. This was supposed to be for reduced call charges and per second billing.</p> <p> </p> <p>I have been dedcuted R5 rand monthly since then and was under the impression this service is active. When I checked my last few bills I was shocked and quite frankly furious to see this service has been inactive all along.</p> <p> </p> <p>On Aug 11th I called the Call centre at 8:15pm for an hour or longer and was eventually told this service is not active. Also the call centre agent was very confused saying its active then inactive when I have never opted out of the service in the first place. When I asked to speak to her manager I was told he is gone home already.</p> <p> </p> <p>Upon requesting the itemised billing I notice for a 1sec call I am being charged R3,16 with no itemised billing or reduced charges applied.</p> <p> </p> <p>I have called the call centre to follow up(even today I have tried) but everytime they try to tranfer me to CIC dept the call drops, or I get a recording that the specific call centre is not available.</p> <p> </p> <p>Also I have not been contacted to resolve these issues as of yet after receiving an sms stating I would be contacted in two days.</p> <p> </p> <p>Please can bills from March 29th be revised and the Account Holder reimbursed. And also can I have confirmation when the service is actually active??</p> <p> </p> <p>For approvals contact the account holder below, for further info contact me(user)</p> <p> </p> <p>Call Centre Agent - Lucia Mangaliso</p> <p>Affected Number - ********** 504</p> <p>Ref - S3-G3Z4P-PFBS3</p> <p> </p> <p>Account holder:</p> <p>Charm Kisten</p> <p> ********** </p> <p> </p> <p>User:</p> <p>Dylan Kisten</p> <p> ********** 504</p>
212 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
10 (71.42857142857143%)