E
eDreamsPrime
Unclaimed Business
E
eDreamsPrime
Unclaimed Business
101 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, eDreamsPrime is overwhelmingly criticised for unauthorised subscription charges, deceptive pricing practices, and near-impossible cancellation processes. Customers consistently report being enrolled in a monthly Prime membership without clear consent after booking flights. Refunds are rarely processed, communication channels are effectively non-functional, and the overall experience leaves customers feeling financially exploited across every service dimension.
Top Strengths:
- •Travel Experience & Reliability: No meaningful strengths emerged. The few reviews touching actual travel describe flights that were ticketed and operated, but accommodation bookings failed catastrophically on arrival.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#7
in Travel Agencies
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|101 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (101)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
KS
Karabo S
1 reviews | Active since Jan 2020
15 Mar 2026, 13:57
Be careful of this company
I have been trying to cancel the subscription with this company as I think I subscribed by mistake when I was looking for flight in January. They keep debiting my account every week. I tried calling the call centre to cancel but clearly they are still trying to debit my account every week. Just need to warn people not to subscribe to this company. They will take your money every week. I know R229 or so its not a lot of money to many but to me, it's a lot of money. I even had to move to a different bank so that they dont find anything in my account as they try debit every week. The beginning of March they debit R229 from my account and ever since, they want to debit every week. I want to cancel and their web page is not helpful. Just a waste of time.
Helpful (0)
|Replies (0)KS
Karabo S
1 reviews | Active since Jan 2020
15 Mar 2026, 13:57
Be careful of this company
I have been trying to cancel the subscription with this company as I think I subscribed by mistake when I was looking for flight in January. They keep debiting my account every week. I tried calling the call centre to cancel but clearly they are still trying to debit my account every week. Just need to warn people not to subscribe to this company. They will take your money every week. I know R229 or so its not a lot of money to many but to me, it's a lot of money. I even had to move to a different bank so that they dont find anything in my account as they try debit every week. The beginning of March they debit R229 from my account and ever since, they want to debit every week. I want to cancel and their web page is not helpful. Just a waste of time.
0
Replies (0)bN
buzani N
1 reviews | Active since Jan 2020
13 Mar 2026, 11:10
****mers
Such ****mers they deducted my account subscription fee now in March and lastly used their services in November,calling them and they say I’m on their month to month subscription but why was never deducted all along???****mers!!!!
Helpful (0)
|Replies (0)bN
buzani N
1 reviews | Active since Jan 2020
13 Mar 2026, 11:10
****mers
Such ****mers they deducted my account subscription fee now in March and lastly used their services in November,calling them and they say I’m on their month to month subscription but why was never deducted all along???****mers!!!!
0
Replies (0)TC
SM
Sipho M
1 reviews | Active since Jan 2020
7 Mar 2026, 08:09
Bad business
This guys have been charging for what I do not know. I cancelled but they still keep on charging my account. When I rented a car through them they made me pay. Deposit and told me I will just collect the car at Avis, all to find out I still need to pay double what I paid.
Helpful (0)
|Replies (0)SM
Sipho M
1 reviews | Active since Jan 2020
7 Mar 2026, 08:09
Bad business
This guys have been charging for what I do not know. I cancelled but they still keep on charging my account. When I rented a car through them they made me pay. Deposit and told me I will just collect the car at Avis, all to find out I still need to pay double what I paid.
0
Replies (0)YJ
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Shahistha R
1 reviews | Active since Jan 2020
6 Mar 2026, 07:14
Edreams unauthorized debites and no service contact infomation
I used edreams to book flights in Jan 2026. from end of Jan i started gett debited R229 for a subscription i never opted for and did ot give authority to debit . i cancelled the subcribtion on the app and last month they debited me again. i want my money back for both months. these guys are absolute ****** .
Helpful (0)
|Replies (0)SR
Shahistha R
1 reviews | Active since Jan 2020
6 Mar 2026, 07:14
Edreams unauthorized debites and no service contact infomation
I used edreams to book flights in Jan 2026. from end of Jan i started gett debited R229 for a subscription i never opted for and did ot give authority to debit . i cancelled the subcribtion on the app and last month they debited me again. i want my money back for both months. these guys are absolute ****** .
0
Replies (0)