Eduvos
2|162 reviews
Responds in 25 hours 42 min
NX
NOMSA X
1 reviews | Active since Member
26 Mar 2026, 20:10
Refund issues and poor administration at Eduvos East London
I am extremely frustrated with the level of service and administrative inconsistency at Eduvos East London. In January, when I logged into the student portal I saw that Manati had overpaid my daughter’s fees, and a refund amount of R3400 was reflecting.
I followed the correct process and submitted a refund request as instructed. However, I later received this email from Lana Bester: We’re reaching out regarding your recent ticket: Request for refund-EDUV7647173 Ticket Number: CAS-261949-N3D9P8 logged for assistance. According to our records, your request has now been fulfilled, and your ticket has been closed with the following reason: Steps to follow to request a refund emailed - 06.01.2026 . Should you encounter the same issue again, please send an e-mail to Lana.Bester@EDUVOS.COM.
This directly contradicts what was reflected on the portal and nothing was resolved, no one has even had a decency of calling me to sort this out.
To make matters worse, when I logged into the parent portal today, the refund amount had changed to R3100 with no explanation for the discrepancy.
Dealing with this institution has been exhausting and highly unprofessional especially this year Instead of resolving the issue, I am being taken from pillar to post. This raises serious concerns about the administrative competence at Eduvos. They appear to lack of proper systems or a failure by staff to handle basic financial queries correctly.
I expect this matter to be resolved urgently and process my refund within 5 working days. If this is not resolved within that timeframe, I will escalate the matter further. There's still so much to complain about in this institution, I'll deal with them one by one.
Helpful (0)
Replies (2)0
Replies (2)Eduvos's replyOfficial
27 Mar 2026, 07:58Dear Nomsa, We are sorry to read about your experience with our campus, and appreciate you bringing this to our attention. We have escalated your concern to our East London campus management team to investigate your refund request. They will be in touch with you directly with an update and next steps. We appreciate your patience while this is being investigated. Yours in learning, Eduvos
Best regards,
Eduvos's reply27 Mar 2026, 07:58
Official
Dear Nomsa, We are sorry to read about your experience with our campus, and appreciate you bringing this to our attention. We have escalated your concern to our East London campus management team to investigate your refund request. They will be in touch with you directly with an update and next steps. We appreciate your patience while this is being investigated. Yours in learning, Eduvos
Best regards,
NX
NOMSA X's updateReviewer Update
10 Apr 2026, 09:15 I received a call Manati Alternate Student Funding representative on the 10th April, asking me to sign a revised contract with a reduced installment. When I questioned why my contract needed to be amended, I was informed that the instruction originated from Eduvos.
I understand that the refund may be redirected to Manati as the financing intermediary; however, this was never properly communicated to me. Instead, I was requesting that I sign a revised contract, without any prior explanation from Eduvos.
This was extremely concerning, as I had not received any direct communication from Eduvos Finacial Advisor or Mr. Dohne Nuwejaar who contacted Manati regarding changes to my contract structure or funding arrangement.
The last time I had contact with Eduvos was on 31 March 2026, when Lana Bester indicated that she had attempted to contact me regarding documents required for my refund application. I responded, explaining that I was at work at the time and only saw the missed call after hours. I also requested a list of the required documents via email, but I never received a response.
Furthermore, the billing structure raises serious concerns. Allowing upfront payment arrangements while issuing only one statement annually creates a lack of transparency and confusion, making it difficult for students to properly track their accounts. Monthly statements should be issued to ensure accountability and allow students and sponsors to clearly monitor their balances and transactions.
In addition, it should be clearly communicated from the outset how refunds are processed, including that they are routed through Manati rather than directly to sponsors. Please employ people who are capable of doing their job, not just someone with big English but zero relevant skills and capabilities.
EDUVOS SHOULD NOT ALLOW MANATI LOAN HOLDERS TO OPT FOR AN UPFRONT SETTLEMENT QUOTE BUT BILL THEM MONTHLY AND THEN ISSUE ONLY ONE STATEMENT ANNUALLY SHOWING THAT MANATI HAS PAID THE MONEY UPFRONT.
I understand that the refund may be redirected to Manati as the financing intermediary; however, this was never properly communicated to me. Instead, I was requesting that I sign a revised contract, without any prior explanation from Eduvos.
This was extremely concerning, as I had not received any direct communication from Eduvos Finacial Advisor or Mr. Dohne Nuwejaar who contacted Manati regarding changes to my contract structure or funding arrangement.
The last time I had contact with Eduvos was on 31 March 2026, when Lana Bester indicated that she had attempted to contact me regarding documents required for my refund application. I responded, explaining that I was at work at the time and only saw the missed call after hours. I also requested a list of the required documents via email, but I never received a response.
Furthermore, the billing structure raises serious concerns. Allowing upfront payment arrangements while issuing only one statement annually creates a lack of transparency and confusion, making it difficult for students to properly track their accounts. Monthly statements should be issued to ensure accountability and allow students and sponsors to clearly monitor their balances and transactions.
In addition, it should be clearly communicated from the outset how refunds are processed, including that they are routed through Manati rather than directly to sponsors. Please employ people who are capable of doing their job, not just someone with big English but zero relevant skills and capabilities.
EDUVOS SHOULD NOT ALLOW MANATI LOAN HOLDERS TO OPT FOR AN UPFRONT SETTLEMENT QUOTE BUT BILL THEM MONTHLY AND THEN ISSUE ONLY ONE STATEMENT ANNUALLY SHOWING THAT MANATI HAS PAID THE MONEY UPFRONT.
NX
NOMSA X's update10 Apr 2026, 09:15
Reviewer Update
I received a call Manati Alternate Student Funding representative on the 10th April, asking me to sign a revised contract with a reduced installment. When I questioned why my contract needed to be amended, I was informed that the instruction originated from Eduvos.
I understand that the refund may be redirected to Manati as the financing intermediary; however, this was never properly communicated to me. Instead, I was requesting that I sign a revised contract, without any prior explanation from Eduvos.
This was extremely concerning, as I had not received any direct communication from Eduvos Finacial Advisor or Mr. Dohne Nuwejaar who contacted Manati regarding changes to my contract structure or funding arrangement.
The last time I had contact with Eduvos was on 31 March 2026, when Lana Bester indicated that she had attempted to contact me regarding documents required for my refund application. I responded, explaining that I was at work at the time and only saw the missed call after hours. I also requested a list of the required documents via email, but I never received a response.
Furthermore, the billing structure raises serious concerns. Allowing upfront payment arrangements while issuing only one statement annually creates a lack of transparency and confusion, making it difficult for students to properly track their accounts. Monthly statements should be issued to ensure accountability and allow students and sponsors to clearly monitor their balances and transactions.
In addition, it should be clearly communicated from the outset how refunds are processed, including that they are routed through Manati rather than directly to sponsors. Please employ people who are capable of doing their job, not just someone with big English but zero relevant skills and capabilities.
EDUVOS SHOULD NOT ALLOW MANATI LOAN HOLDERS TO OPT FOR AN UPFRONT SETTLEMENT QUOTE BUT BILL THEM MONTHLY AND THEN ISSUE ONLY ONE STATEMENT ANNUALLY SHOWING THAT MANATI HAS PAID THE MONEY UPFRONT.
I understand that the refund may be redirected to Manati as the financing intermediary; however, this was never properly communicated to me. Instead, I was requesting that I sign a revised contract, without any prior explanation from Eduvos.
This was extremely concerning, as I had not received any direct communication from Eduvos Finacial Advisor or Mr. Dohne Nuwejaar who contacted Manati regarding changes to my contract structure or funding arrangement.
The last time I had contact with Eduvos was on 31 March 2026, when Lana Bester indicated that she had attempted to contact me regarding documents required for my refund application. I responded, explaining that I was at work at the time and only saw the missed call after hours. I also requested a list of the required documents via email, but I never received a response.
Furthermore, the billing structure raises serious concerns. Allowing upfront payment arrangements while issuing only one statement annually creates a lack of transparency and confusion, making it difficult for students to properly track their accounts. Monthly statements should be issued to ensure accountability and allow students and sponsors to clearly monitor their balances and transactions.
In addition, it should be clearly communicated from the outset how refunds are processed, including that they are routed through Manati rather than directly to sponsors. Please employ people who are capable of doing their job, not just someone with big English but zero relevant skills and capabilities.
EDUVOS SHOULD NOT ALLOW MANATI LOAN HOLDERS TO OPT FOR AN UPFRONT SETTLEMENT QUOTE BUT BILL THEM MONTHLY AND THEN ISSUE ONLY ONE STATEMENT ANNUALLY SHOWING THAT MANATI HAS PAID THE MONEY UPFRONT.