POOR customer service

I bought a vehicle from EGM in Sept 2024 with a very good experience and friendly staff. I stae 350km from Bloemfontein and only asses the vehicle on video clips and photos shared by thr sales person. When i collect the vehicle the one cover on the seat was broken. The sales person agreed to replace it. Now in Jul 25 almost a year later with numerous request abn me submit n quation on the item the issue is still not resovled. This result in a good experience to be one of the worst. I even callad the MD but no solution. My advice paas them if you in the market for a vehicle