I was offered a discount on the insanely low outstanding amount and noted to Bereng on email how ridiculous their offer is

I was offered a discount on the insanely low outstanding amount and noted to Bereng on email how ridiculous their offer is. I received a 40% discount and paid the balance in full. Bereng was informed about the payment. To date I have not received back a clearance of the record on this account. It is unacceptable that loyal payers that takes accountability are treated with no dignity. I want this file sorted and cleared off my name.