Technical issues on website ruined birthday surprise

I am highly disappointed in Netflorist's inability to resolve technical issues on their website which resulted in me not being able to purchase a birthday gift for a dear friend. I timeously ordered a personalized birthday gift but when it came to the payment section, their website could not process the payment and stated that there were technical issues. I then wrote an email to let them know of this issue and their only response and solution was to let me know that there was a technical issue which has now been seemingly resolved. No mention of how they could arrange for me to still get the gift on time since the issue was on their side and not on mine. Very disappointing indeed.