NM
Nthabeleng M
Active since May 2013
7
Reviews
0
Industries
Reviews
7 reviews44 months ago
Technical issues on website ruined birthday surprise
I am highly disappointed in Netflorist's inability to resolve technical issues on their website which resulted in me not being able to purchase a birthday gift for a dear friend. I timeously ordered a personalized birthday gift but when it came to the payment section, their website could not process the payment and stated that there were technical issues. I then wrote an email to let them know of this issue and their only response and solution was to let me know that there was a technical issue which has now been seemingly resolved. No mention of how they could arrange for me to still get the gift on time since the issue was on their side and not on mine. Very disappointing indeed.
0 replies
78 months ago
Policy Cancellation Hassle
I called to have my insurance policy with MiWay cancelled and it was really a such an unnecessary hassle. The sales consultant on the phone would not listen to my reasoning and instead wanted to force to do things his way and was rather rude to me when I still insisted on cancelling my policy. I am at this stage uncertain if the cancellation was effected as the consultant abruptly cut the conversation short and put down the phone. Can I please somehow get confirmation that policy 57493372 has been cancelled. Thank you
105 replies
82 months ago
Standard Bank Internet Banking - Beneficiaries
I am getting frustrated with my Standard bank internet banking and the lack of assistance that I am meant to get from the consultants. All I want to do is make a payment to Discovery Health who are listed in their beneficiary directory but I always get errors about using the wrong details or using the wrong reference. There is also no way for me to check and verify that the details they have for the beneficiary match what I have. I have been trying to make this payment for 3 days and the final day for payments is tomorrow!!
315 replies
85 months ago
Old Mutual SMS bombardment
Old Mutual incessantly sends marketing SMSs regarding their funeral plan even after I have opted out. I always SMS No as the opt out option but I am to this day still receiving the SMS. i have opted out hundreds of times but it has not helped. I cannot even block the number as they send the SMS from different numbers. Can they please remove my number from their database
56 replies
89 months ago
Border Letter delay
I called Budget early this morning (2018/12/11) to request a border letter and after giving them all the relevant details, the agent promised that they would email it immediately. Two hours later, the letter still hadn't arrived and I therefore called them a second time and went through the same procedure. An hour later, the letter still hadn't arrived and I then called a third time to request assistance. Its's now the end of the day and I still have not received the border letter and I still need to pass this on to the bank which is financing the car so they can send me all the relevant vehicle documents needed for crossing the border. The delay from Budget is really inconvenient as I need to have obtained all documents before I go on leave by this Friday. This is meant to be a very quick, simple and straightforward process but Budget Insurance is turning it into a nightmare!!
315 replies
91 months ago
Vehicle Settlement
I had financed a vehicle through Wesbank for a 2015 Polo TSI. The vehicle was involved in an accident, was a write-off and settled by insurance. I then forwarded the proof of payment from Budget insurance to Wesbank for confirmation of settlement but I get the run around when seeking confirmation that all has been paid up. I have written countless emails and have called their offices numerous times but get no response either way. My concern is that they will keep deducting the instalments even though this vehicle has been paid up. A debit order has already gone off in October and no more should go off. Please resolve the matter asap.
105 replies
135 months ago
Extremely rude attitude and bad customer service
Yesterday around six o'clock in the evening, i went to the Zebros in Bellivlle to purchase a quarter box for supper. The menu states that this can either be bought with chips or any three salads but i was never asked to confirm my choice when i made the purchase. Once I realised that the cashier who was on duty (whose name was Bilona or Belinda) was busy filling it with chips, i then pointed out to her that I would like salads instead of chips.<br> <br> The whole issue started there and her attitude changed to become extremely rude with her yelling at me in front of other customers that i should have specified in the beginning what i wanted and it was now too late as she was going to give it to me the way it was. I told her she should have confirmed with me instead of just assuming that i wanted chips and that is when she proceeded insulting my intelligence by insinuating that i couldn't read and refusing to serve me furhter. <br> <br> The customer behind me had to intervene and tell her off on her bad customer service to a paying customer and another colleague of hers then had to step in and help me with my order. Please ensure this rude experience does not happen to other PAYING customers.<br> <br>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)