Egypt air poor customer service and terrible Refund TAT.

WOW The most shocking customer service I have ever experienced. My VISA was delayed and to rebook my flights was painfully expensive and there were no empathy from the staff. I ended up canceling my flight using their online platform on Monday 18 August 2025 and i am still waiting for my refund. I have emailed and called their finance department (Who has 2 ppl only) and they have never called me back or rep**** to my emails. I will not recommend them to anyone ever! Rather pay more and use KLM traveling to to Europe.