Never again Egyptair!

Re: Ticket numbers: 083 2132736679 and 083 2132736680 Booking ref: 7KEEOW Flight: MS 839 (SA7207) on 31 January 2025

 Flight MS 839 was booked and paid for on 20 November 2024.  It was chosen to fit in with an organised tour (paid for in November 2024) that ended on Thursday 30 January 2025.  Flight MS 839 was due to depart Cairo at 22:50 on Thursday 30 January 2025. (Flight MS 839 is a code shared flight with SAA - SA 7207)  On or around 24 December 2024, I was informed that the departure date and time for flight MS 839 had been changed and that it was now to be Friday 31 January 2025 at 11:25.  The organised tour operator could not accommodate us with an extra night as their quota at the hotel was fully utilised.  We had to book at our cost a hotel for Thursday night 30 January 2025.  The extra night’s stay, without dinner, was USD 257.60 (EGP 12’965.00).  I wrote to Egyptair requesting a refund for the extra night in a hotel. A standard answer came back immediately to which I rep****: "I am impressed by the speed of your response. I am certainly NOT IMPRESSED by the standard response which shows absolutely no concern for your clients. And certainly, does not reflect your “intention to support all our passengers with the best service level.” Should this sort of reply be the only way of support you can give your clients, I will take every precaution to avoid using your airline again. Furthermore, I shall be giving Egyptair bad reviews wherever and whenever possible. I should add that the quality of the business class on flight MS 839 on 31 January was well below the standards of SAA. The toilets were filthy, the windows had not been cleaned for months, the interior was tatty and the service was sub-standard. I saw no reason at all for the cabin staff insisting that ALL the blinds had to be down during the whole flight. It was a daylight flight and the clients should have been allowed to enjoy the flight, reading in good light, chatting etc.. And finally, the safety procedures were flaunted. I saw one passenger still wrapped up and asleep horizontally when we landed. This standard of safety can put all passengers at risk.