MG
Michael G
Active since Mar 2016
14
Reviews
0
Industries
Reviews
14 reviews14 months ago
Never again Egyptair!
Re: Ticket numbers: 083 2132736679 and 083 2132736680 Booking ref: 7KEEOW Flight: MS 839 (SA7207) on 31 January 2025 Flight MS 839 was booked and paid for on 20 November 2024. It was chosen to fit in with an organised tour (paid for in November 2024) that ended on Thursday 30 January 2025. Flight MS 839 was due to depart Cairo at 22:50 on Thursday 30 January 2025. (Flight MS 839 is a code shared flight with SAA - SA 7207) On or around 24 December 2024, I was informed that the departure date and time for flight MS 839 had been changed and that it was now to be Friday 31 January 2025 at 11:25. The organised tour operator could not accommodate us with an extra night as their quota at the hotel was fully utilised. We had to book at our cost a hotel for Thursday night 30 January 2025. The extra night’s stay, without dinner, was USD 257.60 (EGP 12’965.00). I wrote to Egyptair requesting a refund for the extra night in a hotel. A standard answer came back immediately to which I rep****: "I am impressed by the speed of your response. I am certainly NOT IMPRESSED by the standard response which shows absolutely no concern for your clients. And certainly, does not reflect your “intention to support all our passengers with the best service level.” Should this sort of reply be the only way of support you can give your clients, I will take every precaution to avoid using your airline again. Furthermore, I shall be giving Egyptair bad reviews wherever and whenever possible. I should add that the quality of the business class on flight MS 839 on 31 January was well below the standards of SAA. The toilets were filthy, the windows had not been cleaned for months, the interior was tatty and the service was sub-standard. I saw no reason at all for the cabin staff insisting that ALL the blinds had to be down during the whole flight. It was a daylight flight and the clients should have been allowed to enjoy the flight, reading in good light, chatting etc.. And finally, the safety procedures were flaunted. I saw one passenger still wrapped up and asleep horizontally when we landed. This standard of safety can put all passengers at risk.
0 replies
18 months ago
Still Abysmal
In August 2024, I wrote this review: "Vodacom Accounting is abysmal This review concerns the specific department that is supposed to handle accounting matters. 1. It took this particular department 3 months and over 20 SMSs to finally update my credit card expiry date (following the usual regular credit card renewal process). During the final month my service was suspended. 2. 3 weeks ago, I downgraded my service and received the following SMS: "You will receive an SMS and Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed." I have received nothing further. I wonder how long it will take my request to be confirmed????" Sadly the story of updating my credit card details continues!! I have received a further number of totally incomprehensible SMSs and 4 phone calls. I have talked to 082 1946 twice on the 10 October. Finally (I thought) Prudence promised that everything will be sorted immediately. I was please to hear this, but this time wrote an email to "subscribercollections" confirming the call with Prudence. Yes - you guessed right! My service has been cut off. I look up Vodacom's website to see which director I can write to and see that Theresa Di Mari is Director Commercial Operations South Africa. To make sure she is an appropriate person to contact I read the detail given about her. OMG, the detail is all about Dee Nel! That sums up Vodacom. What a disaster! They can even get the details on their website right. No wonder they are unable to update ones credit card.
53 replies
20 months ago
Vodacom Accounting is abysmal
This review concerns the specific department that is supposed to handle accounting matters. 1. It took this particular department 3 months and over 20 SMSs to finally update my credit card expiry date (following the usual regular credit card renewal process). During the final month my service was suspended. 2. 3 weeks ago, I downgraded my service and received the following SMS: "You will receive an SMS and Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed." I have received nothing further. I wonder how long it will take my request to be confirmed????
106 replies
31 months ago
Efficient
My order was handled efficiently and speedily. This was the first time using this online supplier. The price was the lowest for the item I wanted, and I was therefore a little worried. However, the order arrived very quickly, well packed and was correct. I certainly would use FirstShop again.
131 replies
45 months ago
First time customer and worth it! I was served by Shashan Govender.
<div>After an initial problem with the online booking, the situation was sorted out. From there on, it was an efficient, friendly and speedy process on collection and return of the vehicle.</div>
134 replies
57 months ago
A great find
An amazingly easy online shop for all sorts of electronic items. Once ordered, delivery was really fast. I placed my order and paid for it on Monday afternoon and it was delivered on Tuesday afternoon to my address in Johannesburg! For a previous order, I rang to ask a technical question and my query was answered in a very friendly and efficient manner.
0 replies
57 months ago
Refurbished marbelite pool with fibreglass
Complete pool renovation done by Swift Solar Pool Solutions. Rapid response to request for a quote followed by a visit by Arnold. The quotation was way below any of the other 4 I had got. From acceptance to completion the service and experience was excellent. Sean oversaw the work, but Piet was THE man. It was clear that he takes pride in his work. The end result is a very satisfied customer and a pool, which was a 21-year old marbelite, beautifully refurbished with fibreglass. Anyone wanting to deal with an efficient and honest company, try Swift Solar Pool Solutions.
0 replies
69 months ago
Efficient, Polite and helpful
I have bought several items from One Deal a Day. Mostly they are successful, but every now and then, something does not work as it should. The company is always very helpful by replacing any faulty item at no cost to ensure customer satisfaction. Mimi seems to be the main customer contact and is very polite and helpful.
0 replies
69 months ago
Thumbs up for BMW Joburg City
I have had a couple of small problems with my BMW and took it to BMW Joburg City. Their Team were very helpful, efficient and friendly, especially Wayne, the Service Manager
0 replies
Review Distribution
5 Star
7 (50%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
3 (21.428571428571427%)