Unhelpful staff member victimizing students

My nephew is a returning student and was at EEC springs campus yesterday ( 21 January) he went to register and was in the queue from 9:30 in the morning and at 12midday students were sent back home and told they were done working for the day where as the college closes at 16:30pm and was told he should return today (22 January)

Today he went back to the campus and was there in queue for over two hours Nomvula Moloi who works in the registrations office the lady who was supposed to be assisting the students sat there on her laptop and indicated that she was busy and they should sit and wait for her to finish what ever she was doing on the laptop.

When he notified me of the incident I requested for her details so as a parent I can call and enquire the lady then further proceeded to victimize him stating that she would not be assisting him any further because he asked for her personal details and he will see who will assist him with his registration process.

As a parent I do not send my child to College to be a victim of bullying from adults who are employed by the college.

He was then further told he cannot register N5 and N4 subjects concurrently on a full time basis but would have to do the two remaining N4 subjects before moving to N5 subjects , which based on my knowledge is not accurate.