Unprofessional institution

Tried calling the number on their website and either goes to electronic response and hangs up when connected to a consultant or doesn’t go through. My brother was considered to enroll and told him to wait for an sms that was gonna confirm for him to attend and it’s been 5 months. They are so unprofessional and it shows that they don’t care. My brother has been going there with his money as he’s unemployed which shows they are unconcerned about other people’s future. I’m disgusted about their behaviour as we taking our time to contact them.