Poor business ethics

Very poor service and bad attitude at the Westville office . We approached office for assistance since the vending platforms show that Ekwhesi has registered our meters . We even receive monthly reports with their email address . They however refused to help us . They told us to consult with the managing agent we were having an issue with . While we were at their offices appealing to them for help , another staff member called the managing agent to notify them that we were there to complain about him . This shows poor business ethics and principles. They claimed they couldn’t assist us because they were afraid it would transpire into a legal issue . This company is profiting from our meters but claimed they can give us no assistance because we don’t have an agreement with them . They refused to advise us who governs the prepaid meter systems and the lady who assisted us had a bad , dismissive attitude. We later received an email from the director or manager that basically echoed the same message that he could not help us . Beware of which company registers your prepaid meters as you could be bul**** , refused to be dispensed your key change out tokens and find it very difficult to find the correct body that governs these service providers . If my meters were registered with someone else , why is Ekwhesi allowing their name to be used by other service providers and then refusing to assist customers who approach them for help . If you associate your name with something that belongs to me then you should not be allowed to say that it has nothing to do with you .