EE
Ekhwesi electricity
Unclaimed Business
EE
Ekhwesi electricity
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Ekhwesi electricity
Ekhwesi electricity has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Ekhwesi electricity across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Pregashni M
1 reviews | Active since Jan 2020
30 Oct 2025, 12:58
Poor business ethics
Very poor service and bad attitude at the Westville office . We approached office for assistance since the vending platforms show that Ekwhesi has registered our meters . We even receive monthly reports with their email address . They however refused to help us . They told us to consult with the managing agent we were having an issue with . While we were at their offices appealing to them for help , another staff member called the managing agent to notify them that we were there to complain about him . This shows poor business ethics and principles. They claimed they couldn’t assist us because they were afraid it would transpire into a legal issue . This company is profiting from our meters but claimed they can give us no assistance because we don’t have an agreement with them . They refused to advise us who governs the prepaid meter systems and the lady who assisted us had a bad , dismissive attitude. We later received an email from the director or manager that basically echoed the same message that he could not help us . Beware of which company registers your prepaid meters as you could be bul**** , refused to be dispensed your key change out tokens and find it very difficult to find the correct body that governs these service providers . If my meters were registered with someone else , why is Ekwhesi allowing their name to be used by other service providers and then refusing to assist customers who approach them for help . If you associate your name with something that belongs to me then you should not be allowed to say that it has nothing to do with you .
Helpful (0)
|Replies (0)PM
Pregashni M
1 reviews | Active since Jan 2020
30 Oct 2025, 12:58
Poor business ethics
Very poor service and bad attitude at the Westville office . We approached office for assistance since the vending platforms show that Ekwhesi has registered our meters . We even receive monthly reports with their email address . They however refused to help us . They told us to consult with the managing agent we were having an issue with . While we were at their offices appealing to them for help , another staff member called the managing agent to notify them that we were there to complain about him . This shows poor business ethics and principles. They claimed they couldn’t assist us because they were afraid it would transpire into a legal issue . This company is profiting from our meters but claimed they can give us no assistance because we don’t have an agreement with them . They refused to advise us who governs the prepaid meter systems and the lady who assisted us had a bad , dismissive attitude. We later received an email from the director or manager that basically echoed the same message that he could not help us . Beware of which company registers your prepaid meters as you could be bul**** , refused to be dispensed your key change out tokens and find it very difficult to find the correct body that governs these service providers . If my meters were registered with someone else , why is Ekwhesi allowing their name to be used by other service providers and then refusing to assist customers who approach them for help . If you associate your name with something that belongs to me then you should not be allowed to say that it has nothing to do with you .
0
Replies (0)fR
farzana R
1 reviews | Active since Jan 2020
26 Nov 2024, 06:55
Frustrated customer
I recently had a frustrating experience with Ekhwesi Electricity that I feel compelled to share. I attempted to recharge my electricity token, but unfortunately, it wouldn’t go through. This left me without power, which is an incredibly inconvenient situation. In hopes of resolving the issue, I reached out to the call center, only to be met with a voice machine that simply provided information about working hours. This automated response did nothing to address my urgent concern, leaving me feeling stranded. It raises an important question: Who are customers supposed to contact in case of token issues or when they cannot load electricity? A direct line or alternative support channels for urgent situations would be incredibly helpful. Overall, I believe Ekhwesi Electricity needs to enhance their customer support to ensure that issues like these can be resolved quickly and efficiently. Clearer communication and accessible support options would greatly improve the customer experience.
Helpful (0)
|Replies (0)fR
farzana R
1 reviews | Active since Jan 2020
26 Nov 2024, 06:55
Frustrated customer
I recently had a frustrating experience with Ekhwesi Electricity that I feel compelled to share. I attempted to recharge my electricity token, but unfortunately, it wouldn’t go through. This left me without power, which is an incredibly inconvenient situation. In hopes of resolving the issue, I reached out to the call center, only to be met with a voice machine that simply provided information about working hours. This automated response did nothing to address my urgent concern, leaving me feeling stranded. It raises an important question: Who are customers supposed to contact in case of token issues or when they cannot load electricity? A direct line or alternative support channels for urgent situations would be incredibly helpful. Overall, I believe Ekhwesi Electricity needs to enhance their customer support to ensure that issues like these can be resolved quickly and efficiently. Clearer communication and accessible support options would greatly improve the customer experience.
0
Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
20 Aug 2024, 09:21
Wors service on Earth
The worst service ever for my first experience. I send an email and called in connection with the token that is not working.. The 1st per who pick up my call told me that she can't assist and there is nothing she can do.. To a point where she even hung up the phone... I call for the second time then asked she is the same Lady that was rude she proudly answered with a attitude that says its me so what... I am so disappointed for such attitude... Very bad yoh
Helpful (0)
|Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
20 Aug 2024, 09:21
Wors service on Earth
The worst service ever for my first experience. I send an email and called in connection with the token that is not working.. The 1st per who pick up my call told me that she can't assist and there is nothing she can do.. To a point where she even hung up the phone... I call for the second time then asked she is the same Lady that was rude she proudly answered with a attitude that says its me so what... I am so disappointed for such attitude... Very bad yoh
0
Replies (0)SM