FR
farzana R
Active since Mar 2016
9
Reviews
0
Industries
Reviews
9 reviews17 months ago
Frustrated customer
I recently had a frustrating experience with Ekhwesi Electricity that I feel compelled to share. I attempted to recharge my electricity token, but unfortunately, it wouldn’t go through. This left me without power, which is an incredibly inconvenient situation. In hopes of resolving the issue, I reached out to the call center, only to be met with a voice machine that simply provided information about working hours. This automated response did nothing to address my urgent concern, leaving me feeling stranded. It raises an important question: Who are customers supposed to contact in case of token issues or when they cannot load electricity? A direct line or alternative support channels for urgent situations would be incredibly helpful. Overall, I believe Ekhwesi Electricity needs to enhance their customer support to ensure that issues like these can be resolved quickly and efficiently. Clearer communication and accessible support options would greatly improve the customer experience.
0 replies
29 months ago
Frustrated with MBD calls and no feedback
I have 3 accounts with MBD. I have used paygate via the MBD website and Whatsapp to pay my accounts. Beginning of October 2023 I tried to pay using the above process. SSB ACCOUNT I successfully paid my SSB via MBD website - this account shows on whatsapp as well. D.A and B.L My other 2 accounts that use to show up on whatsapp does not show up anymore and its reads, "you have only one account payable in this platform SSB" MBD website paygate notification reads - "could not find any account details" when i try to pay my D.A and B.L. I receive calls daily and when I answer, it cuts off at hello - very frustrating. Why are the MBD team not able to give me any answers as to why my other 2 accounts are not showing on the MBD site and whatsapp... all I get told, its showing on the MBD system. Please can someone get back to me.
504 replies
47 months ago
RUDE KFC CUSTOMER CARE AGENT
Worst customer care online delivery agent. Placed an order at 12.06 and was accepted by store and delivery estimate 12.32. At 12.25 I noticed the tracker status read, preparing, I called the store and a very friendly staff at broadways KFC advised the food was ready and they were waiting a driver. he advised i could call the customer care line at KFC. This place is a nightmare. 1st agent, could not hear him clearly as the line was echoing and I mentioned this to him throughout the conversation. he was rude and arrogant and his resolution was he would call the delivery services and find out whats happening. 15mins later and he still has not called.... I called back only for him to tell me maybe the order is cancelled, as they do not have a driver. .... half an hour later my food was delivered. KFC customer care - you need to get a better attitude
0 replies
51 months ago
DSTV NOT PROFESSIONAL.... HIGHLY ANNOYED CUSTOMER
Highly annoyed with Dstv Multi choice. 1. Customer care centre - total waste of time and mobile airtime. Spent 15mins on the phone and nothing was resolved. 1st few minutes got through, agent was not able to answer my question so he did not advise me and suddenly put me on hold or tried cutting the call I am assuming. Called back again, and was told my ID number not valid... A whole lot of hogwash. Then you need to listen to unnecessary talk, which users up all your mobile airtime. My reason for calling, My Dstv not working as the messeng on screen says something about the cable that's connected to the Dstv dish. I have paid for the month of February and now not able to use for the rest of the month until I sort out the cable with the dish. My question was will I get compensated for not using the services in February and the agent was not able to give me a proper answer and basically put me on hold or tried cutting it. Not professional at all Dstv, we basically still support you guys but your services seems to be annoyingly frustrating, I can see why many people have moved away from Dstv and rather stream online with less hassle. Please e can someone get back to me.
53 replies
59 months ago
Annoyed customer, lazy tellers at Edgar's
Edgars cashiers are so delayed... More talking less working, it no wonder Edgar's went down. We have been standing in the line for the past 15mins.... Highly annoyed
0 replies
60 months ago
Annoyed and hungry customer
Annoyed, hungry, irritated.... Pedros Overport I think you guys are not professional... How can you have only 1 contact number and not available for the longest time. I'm having people over and my food is not here. I have no way of contacting the store.... Please can you look into this, as I read your reviews and this seems to be an ongoing issue with this store
53 replies
61 months ago
Annoyed customer... Foschini harrassing people for money if they are a day or 2 late
My account is due every month on the 1st. I did a payment on the 3rd and I received emails, calls and messages to advise my account is not up to date and I will b charged late penalties. This is a total rip off... 3 to 4 days late and you get a late penalty charge. I pay my account generally on the 1st, there are on the rare occasions my account is paid a day or to after the 1st, but is always paid in full and monthly total due. Why is Foschini the only retailer harrassing people for money especially if the account up to date. Annoyed customer
0 replies
66 months ago
Nedbank - unauthorized debit order ridiculous
During the co**** of the month my husband received a sms to say his holiday payment was up and total due was R3010, he called Nedbank to ask what holiday pay as his debit order was R800, the consultant advise they had given him a 3months holiday payment plan... Ie did not debit his account due to Covid they were being accommodating... On hearing this he asked the consultant with who's authority did they go ahead with this as he did not agree on this... In this trying times no one has R3010 to be debited of his /her account... He was more comfortable with paying R800. I think this is totally ridiculous Nedbank automatically assumes all clients are happy to go with the holiday payment plan without consulting their client. Furthermore it is not acceptable to send a sms and assume a client to call you back... If its money being debited of your account, they should be calling the client for authorization. Whats more ridiculous after calling the call centre after he received the sms he was assured by a consultant the debit order was cancelled. This morning he gets up to R3010 debited of his account... All other debit orders have not been paid, who will pay for the surcharge of none payment. Its not acceptable how banks are allowed to debit any amount without authorization.
56 replies
123 months ago
Wasted airtime - transferred from 1 consultant to
I have applied for a consolidation loan telephonically. Consultant advised she will call me back in 10 mins with outcome. I called at 10am this morning, it is now 4.05pm.<br> <br> I called 3times during the course of today and i was constantly transferred to another department, eventually my airtime depleted. Customer service and waiting for a call to be answered from 1 department to the next at FNB call centre is SHOCKING. 0860102631....<br> 1stly we dont need to hear about rating your good service if the calls take forever to get answered!!!!!<br> <br> I have been banking with FNB for more than 20years<br> <br> Disappointed customer<br> <br> <br>
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)