NO CUSTOMER SERVICE/NO REFUND/NO COMMUNICATION

The service at this school is terrible, it seems like no one takes anyone seriously. No respect whatsoever. I paid for my son's tuition at the beginning of the trimester for full time and then the office wanted more money by saying full time is full as a way to get more money from me, I paid the difference as I needed my son to pursue what he wants to pursue, I followed by calling head office which advised that the full time is not full, Germiston campus must put my son back to full time and the difference to be paid back to me. Financed requested proof of payment, my ID and my proof of account, I waited for over 3 weeks and followed up. Sasa from Financed advised refund should not take that long and she will call me back once she has spoken to Frans who is responsible for refunds, no call from her and my calls remain unanswered. I emailed and corresponded with Phanuel who seemed helpful, however today I am told I need to go to the campus to follow up in person. I do not stay in Germiston neither am I willing to drive for an hour, pour fuel, take time of just because the facility is holding my funds. Make all this make sense. To parents with kids considering EWC, do not bother, the disrespect from that facility and lack of accountability is too much and other thing that i am not here for today but ask students that went to that school. Unfortunately, my son has already started, and he seems to want to complete, and I do not want to take him out and inconvenience his career path.