Poor service

I have a nephew who goes to school at Ekurhuleni West College. He went to the offices to get his academic record printed out and they told him they don't have papers to print it out. And he is taking it upon himself to look for papers to take to the school to get his academic record printed out. How does that even make sense, are you telling me the whole school doesn't have papers for printing. And this is not the first time something like this has happened, that school is always sending him from pillar to post when he asks for help. This is something that needs to be looked at, this is not professional. Now he has to go home to take those papers, come back tomorrow and print it out, this is something he should have done today. He has to spent money he doesn't have just to go back to print out.