Injured at El Elyon Day Spa at Protea Hotel, Umhlanga

This is the worst spa experience I have ever had. The spa has an incorrect adress, it still says merridan drive, urban park in Umhlanga but is at the Protea Hotel in Umhlanga. Firstly my appointment, I was not informed on what the package consists of via text, whatsapp or email, the lady simply rushed through the package which, but I was not concerned about her rushing because I assumed that I would get confirmation via email or whatsapp because she did ask for my information. When I arrived the massage the****** was also not sure about what the package consists of, they were tired and did not have enough energy to massage us, the full body massage was the worst I have ever had, they advised us to get ready for a back scrub but showed up with products to perform a brightening facial and advised us that the lady at reception advised them at that moment that they should do a facial treatment, not a back scrub. The room was extremely small, the massage the****** could barely move around. This was a couples massage but they gave us one gown in the room, I had to put on my gown, go to reception and ask for another gown for my partner, the lady ran from room to room to search for another gown and brought the smallest gown for my husband, a grown man, I eventually gave up on the gown and we both got dressed in our normal clothing. We waited for the massage the****** to return while our face masks were on, I needed to use the loo, only to find out that there is no loo at the spa, I was advised to walk across the complex with a face mask to use the loo at another premises. Finally I arrived back at the spa, still with my face mask on, the massage the****** returned to our treatment and continued to remove the face mask. It was now time for a foot soak and foot massage, in the tiny room, the massage the******s brought in unstable, wire chairs without any cushion or comfort and foot soak bowls with rust. They began to move the massage bed around to make place to accommodate the chairs and foot soak bowl. Finally they got us seated and began the foot treatment, once again the massage the******s had no energy to massage, I kept reminding her to add on more pressure but I eventually gave up and accepted. As I was elevating myself from the unstable chair, I fell, I bumped the foot soak bowl and could not wake up because of the soapy water on the tiles which made the entire floor absolutely slippery, I ended up with more pain, an injured left foot that is preventing me from walking properly and blue marks after my fall. The the****** was handing my cellphone to me just before the fall but tried to help me and save me from falling, she almost dropping my cellphone into the foot soak bowl, luckily the other massage the****** grabbed the cellphone. This was a waste on money. The receptionist is of no help, just seems happy for no reason. This was the worst spa experience, I don't advise anyone to waste their money on this spa. I ended up injured, instead of massage and relaxed. This was more like the the****** app**** moisturizer to our bodies, it was not a massage!!!! Their website is also down, very convenient...I am absolutely appalled by the service I have received. And when I advised the ladies at reception about my fall and bad experience they did not pay any attention, just proceeded to continue with payment. At the beginning of our treatment we were not even given a form to advise them of our health conditions or preferences. There was no paper work. Absolutely unprofessional!!!