Elangeni Tsogo Sun pathetic breakfast administration

I have been at elangani tsogo sun hotel and for the 02nd day I am queuing for breakfast, queuing for over 25 minutes. This hotel charges premium rate and rates itself as 4 star but cannot manage guest breakfast arrangement and quite often their room services and front desk lines are unreachable. Queuing for over 25 minutes for breakfast clearly not a 4 star experience.