Incorrect Menu Served at 120 Guest Function

Hi, we hosted a function at this venue in February 2024. There was not a lot to complain about, everything went well, food was great. However the problem began during the functoin. We had booked for 120 guests at R500pp (Buffet Menu 3). On the day however they served us one meal short (Lamb Curry), which was one of the main reasons we opted for the full menu package. The package the served us was infact the lower option which was Buffet Menu 2 which costed R445pp.

Upon complaining to the on duty manager for the evening he said his chefs could not prepare this meal as everything was frozen. We were fine with this as he informed us that the Hotel/Venue would reimburse us for the meal that was not served.

Unfortunately it has now been months after the function and i can barely get an email response regarding my refund.

It is sad that this venue remains so highly rated yet with such poor customer service. If it was a small function i can understand not wanting to refund your customer. But the have now charged me R55pp extra for a Menu setting that was not served properly.

I even went to the extent of recommending that instead of the refund they issue me with vouchers to the remaining value (R6600) for which i can untilise the buffet restuarant and have meals with my family. Even that has been left with no response.

It is deeply saddening that it has come to this and for me to have to leave such a sour review for such a lovely place and venue for hosting functions.