Not getting results

,I am sending this on behalf of my sister Nosipho Patience Mnyandu she is studying at Elangeni College (Pinetown Campus). she is doing Level 4 in Economics, accounting and finance. <br> <br> The problem is that she hasn't received her results from last year, yet they allowed her to register for this year. now she applied for financial assistance and a person from financial aid said that she doesn't qualify because her last years results are not there.<br> <br> Now what I fail to understand is that why is it taking so long for the college to release the students results, she wrote her exams last year November 2014 and now its March 2015 and they haven't been given their results.<br> <br> We live in Durban and I am not sure where we could go to speak to someone in person who can give us assistance in this.<br> <br> if you are unable to assist us can you give me the details of the relevant person I can talk to .