REGISTRATION DECLINE

Elangeni Pinetown makes us run up and down, I applied last year for my niece to study NCV at Elangeni, they make conditional offer for him, by December he went and wrote test which they said he must come and write it, he did that then they said he must come back in January for registration, when he went there they said he was not accepted he failed the test but we were never informed about all that, I have phoned the office a very good lady who assisted me has tried to help me but as she is not on that Department, we were asking them to give us the file so we can go to another campus to try and register at, so we were asking the file with all my niece results so we will not restart the process on that campus, the lady by the name of Busi Khumalo refuse to give the file as she said she is busy she cannot give the file.<br> <br> my question is they don't care about other people desperation? the lady was trying to help us tried all her best. what they want us to do now? What is so hard just to give us the file in order to go and try somewhere else? as they cannot give him space we want to go and try on another campus,are they want this boy to stay at home the whole year and take drugs?