Electricity.co.za - Corrupt practices

These people are unscrupulous. They sent me an sms on 30th telling me electricity is to go up on 1st. I spent money I did not have, only to find they delayed in processing my token because they thought it was a duplicate purchase. I received a call from Estelle Koekemoer the next day who processed the payment whilst I was on the call without giving me the benefit of the reduced fees. She blamed FNB for not processing my payment the day before. I am deeply upset as I told her that payment was only made because I was sent a SMS to pay early so I don’t get the increased charges. I asked to be transferred to the manager and Estelle was quite reluctant, almost trying to cut me off. Spoke to Nic van Staden and despite explaining the situation, he showed his lack of integrity by not processing my refund of R3000. He told me he was the senior person and that there was no one else I could speak to. This yet again is an unregulated contractor controlling the monopoly in South Africa and consumers have no recourse. I hope someone can assist with my refund as I have not used the token. I am in the process of filing my complaint with consumer protection act…since this company is behaving dodgy. I can’t believe that Nic van Staden is the CEO of the company and there is no consumer care assistance on this to rectify the mistake . Very disappointed. I am not sure how our municipalities (Ekurhuleni) can allow us to deal with unscrupulous vendors like this. We need vendors to be regulated as I understand these are the only providers of such services. Not ethical in the least.