Lies upon lies

I bought a washing machine from Game stores and the motor wasn't working the picked electro service Centre to do the repairs, the assessor came out and collected the machine for repairs on the 22 May 2024. I have done multiple follow ups and my washing machine has still not been returned and it's already the 14th June. This is unacceptable and seems like a ****. I want my machine returned in full working order. Everytime we call we get a different story. I want answers.