UNRELIABLE NO CUSTOMER FEEDBACK

As agents/call centre you recommend unreliable service companies. MVT Appliances is overpriced and dont know what they are doing. Come out for one job then the machine does not work now its the motor? What is the actual problem with my speed queen? Dont know because I dont trust their work ethics. I have been waiting a price for my repairs since 3 Sept. On 7 Sept I phoned back to deal with the matter and I was assured you would call back. Today 8 Sept I phoned and was assured I will be contacted by 10am. Well its now 12h45 and still no response! I now phoned and they said oh sorry but it will cost R3820.00 for a new motor. There is no stock and will take 7 to 14 working days. They cannot guarantee me that if I do the repairs this will sort out my problem?