BOSCH BJ192987

I Placed a service call with Bosch Call Center 6th November 2019.On the7th November 19 The technician arrived at 5pm in a rush (with his family in his car). Diagnosed the 5 month old Bosch Fridge. He advised that it needed a computer that must be imported from Turkey. Neither Electrocall or Bosch followed up .on the 7th January 2020 The technician called to say his on his way.t0 repair the bosch Fridge.I have lost a lot of food.The fridge has been working by then as i was advised the switch it off which i did for two days before i made the service call(5 days IN total) and after the technician came to diagnosed the fridge. On the 8th day i switched on the fridge. It worked ie got to a cold tempatrature.So on the 7th Jan 2021 when he called i explained to him. He then said he must put in the computer board so that it will not happened again. I contacted the Bosch Call center and Garth explained that according to his information The technician Must still come out and replace the the pc board. On the 12th January 2021 i received a message that the job is now "COMPLETED". I did not hear from the technician, Mr Kuda Mapuranga or Electrocall or the Bosch Service Call Centre. I would imagine Bosch would have provided me with a courtesy fridge after spending so much money on lost food.