Bad and arrogant service.

Elecrtolux/Kwikot is one of the worst componies with regards to service.

I bought a valve from them 7 months ago. The valve started leaking and I went back to On Tap where I got it from. They said they cant replace it and that I have to contact Kwikot via a phone number that they gave me.

I called the number and where then given a 2nd number to call. The voice just said to call this number and started reading the number as fast as posible. I had to call 2x again after finding a pen and to make sure the number was correct. When I called that number the call agend gave an email address I had to send the invoice as proof of date of purches. (Looks like they make you jump through as many hoops as possible as to get you to give up). Up to this stage I had to make 4 calls.

I also asked for some one from electrolux client serv to call me, and that did not happen.(no respect and care of service.)

After sending the email with proof of invoice it only took 1 hour (at 15:13 nice and fast.) to let me know they have appointed a local service provider (plumer) to replace the valve and that he will contact me for an apointment.

The next morning 10:00 I still have not heard from the plummer so I called him. The lady that answered confirmed the order but then said that she will first have to call Electrolux to find out if they have to buy one themself or if if Electrolux is going to send them one. ( there is no system in place or comunication of how the service provider should go ahead to replace.)

This is a sign of a company that has no managment and care for their customers. Every thing happens on the fly.

I called Electolux to complain about the bad service and and again asked to speak to sombody in client services. Eventually after having to speak to 2 more people I got to speak to a very nice lady in client services. I gave her the ref number and said she wil come back to me soon. She also said that the service provider know very well that hey shoul buy the valve and will then be refunded for it.

About 30 min later a very arrogant Johan called and said that he will take care of it and that I should understand that they have 48 hours to replace the valve under the warrenty. I then asked him if it is so stipulated on the warrenty and he **** saying yes. He the also **** and said the service provider does not allways buy one they have to fist find out if electrolux is going to send them one. (once again bad communication that could have been stated in the order when sent to the service provider.) He then said he will send some one from Port Elizabeth to fix it but it may only be the next day (so the vavle can keep leaking and I have to pay the water bill) all though he does not feel that he wants to help me as I am just complaining with no reason.

I realy do think a compomy that has this attetude towards client should be named and shamed.

Electrolux I truly hope you would follow up and imprive a very bad service system.