PN
Pieter N
Active since Feb 2019
4
Reviews
0
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Reviews
4 reviews15 months ago
Total Incompetence.
I would have liked to give zero star rating but this is not possible. I app**** to join Bonitas hospital plan the beginning Nov 2024 with my entry date i Des 2024. Bonitas kept asking for more documents ( I will grad them that I forgot to send them some documents). I scanned the application form leaving all the pages that just had the contract conditions on and I had nothing to fill in or sign. These pages could have just been added by them as it had no input needed from my side. After waiting a week I enquired about my application and they could not find the application. We resend everything and did not hear from them for the rest of Nov. and Des. Got an email from them excepting my application 3 days ago, but with the entry date the beginning of Des 2024. After saying no I want the entry date now to be moved to the first of Feb.2025 they now placed a 3 month waiting period on any claims. They messed up every thing and wasted time and now want to penalize me for their incompetence. All I can say is good luck to all their members when they want to claim. No wonder they have such a bad rating and reviews. Pieter Nagel
53 replies
29 months ago
Bad and arrogant service.
Elecrtolux/Kwikot is one of the worst componies with regards to service. I bought a valve from them 7 months ago. The valve started leaking and I went back to On Tap where I got it from. They said they cant replace it and that I have to contact Kwikot via a phone number that they gave me. I called the number and where then given a 2nd number to call. The voice just said to call this number and started reading the number as fast as posible. I had to call 2x again after finding a pen and to make sure the number was correct. When I called that number the call agend gave an email address I had to send the invoice as proof of date of purches. (Looks like they make you jump through as many hoops as possible as to get you to give up). Up to this stage I had to make 4 calls. I also asked for some one from electrolux client serv to call me, and that did not happen.(no respect and care of service.) After sending the email with proof of invoice it only took 1 hour (at 15:13 nice and fast.) to let me know they have appointed a local service provider (plumer) to replace the valve and that he will contact me for an apointment. The next morning 10:00 I still have not heard from the plummer so I called him. The lady that answered confirmed the order but then said that she will first have to call Electrolux to find out if they have to buy one themself or if if Electrolux is going to send them one. ( there is no system in place or comunication of how the service provider should go ahead to replace.) This is a sign of a company that has no managment and care for their customers. Every thing happens on the fly. I called Electolux to complain about the bad service and and again asked to speak to sombody in client services. Eventually after having to speak to 2 more people I got to speak to a very nice lady in client services. I gave her the ref number and said she wil come back to me soon. She also said that the service provider know very well that hey shoul buy the valve and will then be refunded for it. About 30 min later a very arrogant Johan called and said that he will take care of it and that I should understand that they have 48 hours to replace the valve under the warrenty. I then asked him if it is so stipulated on the warrenty and he **** saying yes. He the also **** and said the service provider does not allways buy one they have to fist find out if electrolux is going to send them one. (once again bad communication that could have been stated in the order when sent to the service provider.) He then said he will send some one from Port Elizabeth to fix it but it may only be the next day (so the vavle can keep leaking and I have to pay the water bill) all though he does not feel that he wants to help me as I am just complaining with no reason. I realy do think a compomy that has this attetude towards client should be named and shamed. Electrolux I truly hope you would follow up and imprive a very bad service system.
0 replies
66 months ago
Worst compony along with Telkom
CellC service is so bad I understand why they had to close 130 stores country wide. All the CellC staff I suggest start looking for a new job.
56 replies
87 months ago
Very bad service as I cant get hold of anyone to talk to.
Cant get hold of anyone. Wors then Telkom. Fiber is down as blue power light keeps flashing. Have unpluged the my CPE for 10 min and reconected it still no joy. Now I cant get hold of Vumatel to advise me. But I still need to pay my account even if I cant use my fiber.
105 replies
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4 (100%)