Paid Video not received as promised

We visited the Elephant Sanctuary in Hazyview Mpumalana on the 18 December 2020. We also paid an etra R160 for the video, which was promised to be emailed to us by the the 20th December.

We have not received the video up to this far, we have also sent emails and called them several times, and they still promised to send them. I even requested a refund but they insisted that they will send a video instead.

Kindly intervene as I have not succeeded.

Regards

Nthabiseng Siyengo