elevenpast
4.1|210 reviews
PK
Pozisa K
1 reviews | Active since Member
06 Jan 2026, 07:26
Poor customer service from Elevenpast
I purchased a few pendant lights from Elevenpast on the 12th of December 2025 and received the order on the 15th of December. When I opened the boxes, one of the pendant lights did not include electrical fittings, therefore it could not be installed.I contacted the company and they could not take full accountability for the incident and were unprofessional (I was transferred to the dispatch manager, who hung up on me).They arranged for a replacement which I have not received till today (06 January 2026).
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Replies (168)elevenpast's replyOfficial
06 Jan 2026, 09:04Dear Pozisa
I have checked on your order and have found the following:
Order Placed on 10th of December and delivered on the 15th of December.
Order contained 5 items.
1 item reported as having a missing part. Replacement dispatched 18 Dec.
Tracking shows an attempted delivery on 22 Dec as well as 23 Dec.
Courier updated status to failed delivery.
I am creating a ticket for you with the courier service and copying your email address supplied.
We will confirm delivery address to make sure there are no discrepancies and get you sorted ASAP.
I have checked on your order and have found the following:
Order Placed on 10th of December and delivered on the 15th of December.
Order contained 5 items.
1 item reported as having a missing part. Replacement dispatched 18 Dec.
Tracking shows an attempted delivery on 22 Dec as well as 23 Dec.
Courier updated status to failed delivery.
I am creating a ticket for you with the courier service and copying your email address supplied.
We will confirm delivery address to make sure there are no discrepancies and get you sorted ASAP.
Best regards,
elevenpast's reply06 Jan 2026, 09:04
Official
Dear Pozisa
I have checked on your order and have found the following:
Order Placed on 10th of December and delivered on the 15th of December.
Order contained 5 items.
1 item reported as having a missing part. Replacement dispatched 18 Dec.
Tracking shows an attempted delivery on 22 Dec as well as 23 Dec.
Courier updated status to failed delivery.
I am creating a ticket for you with the courier service and copying your email address supplied.
We will confirm delivery address to make sure there are no discrepancies and get you sorted ASAP.
I have checked on your order and have found the following:
Order Placed on 10th of December and delivered on the 15th of December.
Order contained 5 items.
1 item reported as having a missing part. Replacement dispatched 18 Dec.
Tracking shows an attempted delivery on 22 Dec as well as 23 Dec.
Courier updated status to failed delivery.
I am creating a ticket for you with the courier service and copying your email address supplied.
We will confirm delivery address to make sure there are no discrepancies and get you sorted ASAP.
Best regards,
PK
Pozisa K's updateReviewer Update
06 Jan 2026, 09:31I did not receive a call from the courier company for delivery of the parcel during the dates mentioned.I've been informed by the courier company ( Fastway) that the parcel got lost due to replacement of drivers.I am now waiting for resolution from their side.
PK
Pozisa K's update06 Jan 2026, 09:31
Reviewer Update
I did not receive a call from the courier company for delivery of the parcel during the dates mentioned.I've been informed by the courier company ( Fastway) that the parcel got lost due to replacement of drivers.I am now waiting for resolution from their side.
elevenpast's replyOfficial
09 Feb 2026, 10:03*Update - Replacement part re dispatched - Delivered 19 Jan.
Best regards,
elevenpast's reply09 Feb 2026, 10:03
Official
*Update - Replacement part re dispatched - Delivered 19 Jan.
Best regards,