EA
Elex Academic Bookstore
Unclaimed Business
EA
Elex Academic Bookstore
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Elex Academic Bookstore
Elex Academic Bookstore has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Elex Academic Bookstore across 28 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDR
Damian R
1 reviews | Active since Jan 2020
2 Mar 2026, 21:10
The worst customer experience ever
Do not waste your time ordering from their website. They do not even send an order confirmation via email or WhatsApp. They also fail to respond to messages sent through WhatsApp or email. The worst part is that I ordered an eBook, so no delivery was even required, yet there was still no response. When you call, the phone just keeps ringing, and when you finally manage to get hold of someone, they make empty promises - and then you are right back to square one. Rather order from Snapplify - they are far more reliable.
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Damian R
1 reviews | Active since Jan 2020
2 Mar 2026, 21:10
The worst customer experience ever
Do not waste your time ordering from their website. They do not even send an order confirmation via email or WhatsApp. They also fail to respond to messages sent through WhatsApp or email. The worst part is that I ordered an eBook, so no delivery was even required, yet there was still no response. When you call, the phone just keeps ringing, and when you finally manage to get hold of someone, they make empty promises - and then you are right back to square one. Rather order from Snapplify - they are far more reliable.
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Cheryl C
1 reviews | Active since Jan 2020
16 Feb 2026, 09:52
Poor Service or ***** You Decide
After previous experience of them not having the actual book in stock and not disclosing that on their website. It is has become a nightmare to actually get refund from them. Stated refunds are only done on the 15th of the month regardless of when you request. Then fail to make payment by the 15th. Cannot get ahold of the finance department via telephone calls. Ignoring emails sent.
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Cheryl C
1 reviews | Active since Jan 2020
16 Feb 2026, 09:52
Poor Service or ***** You Decide
After previous experience of them not having the actual book in stock and not disclosing that on their website. It is has become a nightmare to actually get refund from them. Stated refunds are only done on the 15th of the month regardless of when you request. Then fail to make payment by the 15th. Cannot get ahold of the finance department via telephone calls. Ignoring emails sent.
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anthony H
1 reviews | Active since Jan 2020
11 Feb 2026, 14:59
Elex Academy bookstore
Don't order online, when ordering from them, they don't say anything on website telling you that they are out of stock, I had to contact them after 7 days then only to be told it's out of stock, noe that I want to return the book I purchased I get no response, as the book contains nothing about the subject
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anthony H
1 reviews | Active since Jan 2020
11 Feb 2026, 14:59
Elex Academy bookstore
Don't order online, when ordering from them, they don't say anything on website telling you that they are out of stock, I had to contact them after 7 days then only to be told it's out of stock, noe that I want to return the book I purchased I get no response, as the book contains nothing about the subject
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Cheryl C
1 reviews | Active since Jan 2020
3 Feb 2026, 13:18
False advertising
Does not specify shipping lead times. When placing an order you have to personally follow up with them. Only to find out shipping is only 10 business days. Cancel your order you can only get your refund 2 weeks later. Do not respond to mails either. Would not recommend.
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Cheryl C
1 reviews | Active since Jan 2020
3 Feb 2026, 13:18
False advertising
Does not specify shipping lead times. When placing an order you have to personally follow up with them. Only to find out shipping is only 10 business days. Cancel your order you can only get your refund 2 weeks later. Do not respond to mails either. Would not recommend.
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anthony H
1 reviews | Active since Jan 2020
3 Feb 2026, 11:45
Elex Academy bookstore
If I could give no star rating I would, don't understand how others give 5 stars, they take your money when ordering, but don't say it's out of stock, I had to contact them after 7 days only to be told they waiting for stock to arrive, will not recommend
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anthony H
1 reviews | Active since Jan 2020
3 Feb 2026, 11:45
Elex Academy bookstore
If I could give no star rating I would, don't understand how others give 5 stars, they take your money when ordering, but don't say it's out of stock, I had to contact them after 7 days only to be told they waiting for stock to arrive, will not recommend
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Replies (0)AB
Amukelani B
1 reviews | Active since Jan 2020
11 Feb 2025, 19:03
Disappointment
Doesn't not even deserve a single star. Very bad service ever, I placed an order for grade 12 learner on December with an estimated delivery date on the first week of January 2025. School reopened on the 15 January 2025 without textbooks being delivered. I made follow up and the response was some of the textbooks are still being printed while when I placed the order they were available on their store. They couldn't send the one the had on hand awaiting for the one being printed. I asked for refund they didn't processed my refund claim. As I write today 11 February 2025 I have not yet receive those textbooks nor refund. Please people of south africa consider these reviews to avoid disappointment in future.
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Amukelani B
1 reviews | Active since Jan 2020
11 Feb 2025, 19:03
Disappointment
Doesn't not even deserve a single star. Very bad service ever, I placed an order for grade 12 learner on December with an estimated delivery date on the first week of January 2025. School reopened on the 15 January 2025 without textbooks being delivered. I made follow up and the response was some of the textbooks are still being printed while when I placed the order they were available on their store. They couldn't send the one the had on hand awaiting for the one being printed. I asked for refund they didn't processed my refund claim. As I write today 11 February 2025 I have not yet receive those textbooks nor refund. Please people of south africa consider these reviews to avoid disappointment in future.
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Replies (0)GN
Goodman N
1 reviews | Active since Jan 2020
7 Jun 2024, 10:48
Pathetic book store
The most horrible and unreliable book store I have ever seen. No communication at all. After 4 months I am still waiting for my order. Have refused to refund my money back. These people are in a serious business of ****ming people.
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Goodman N
1 reviews | Active since Jan 2020
7 Jun 2024, 10:48
Pathetic book store
The most horrible and unreliable book store I have ever seen. No communication at all. After 4 months I am still waiting for my order. Have refused to refund my money back. These people are in a serious business of ****ming people.
0
Replies (0)LE
Letitia E
1 reviews | Active since Jan 2020
27 Mar 2024, 11:43
THEY ARE A ****
I had to give a 1-star rating as there is no option for a 0-star rating. DO NOT EVER buy from this store. I placed an order 4 weeks ago. The first week went by and I received nothing, so I called. I got an excuse that the supplier had not delivered the books I requested but I will get my order by Friday or the following Monday. So now we are in the second week, Monday goes by no order has been delivered so I call again, I was given the exact same response as the week before. By now we are in the third week. I call again. I get the EXACT same response. During that week I got sick and had no voice so I had a friend call on my behalf. He had said to them on Wednesday if I am not mistaken that this feels like a **** and maybe we need to get police involved. Ten minutes later they so called and had my order ready to be sent. We were told the following week Monday I would have my order. Now in the fourth week, I called on Monday and was told, no they had not sent my order out for delivery as the courier company will only collect it at 4 o'clock that afternoon. By now I am fuming, they guaranteed me that I would have my order on Wednesday (today). Still, nothing had arrived, so I called again, I was given a tracking number and so I called the courier company and they told me the parcel was still sitting with the supplier. I have now called back for a refund. This company is not capable of dealing with the public nor do they have any consideration of urgency. They constantly lie and at this point, they are just ****ming people of their money. DO NOT ORDER FROM THEM. Save yourself the time and go somewhere else. This bookstore is pathetic.
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Letitia E
1 reviews | Active since Jan 2020
27 Mar 2024, 11:43
THEY ARE A ****
I had to give a 1-star rating as there is no option for a 0-star rating. DO NOT EVER buy from this store. I placed an order 4 weeks ago. The first week went by and I received nothing, so I called. I got an excuse that the supplier had not delivered the books I requested but I will get my order by Friday or the following Monday. So now we are in the second week, Monday goes by no order has been delivered so I call again, I was given the exact same response as the week before. By now we are in the third week. I call again. I get the EXACT same response. During that week I got sick and had no voice so I had a friend call on my behalf. He had said to them on Wednesday if I am not mistaken that this feels like a **** and maybe we need to get police involved. Ten minutes later they so called and had my order ready to be sent. We were told the following week Monday I would have my order. Now in the fourth week, I called on Monday and was told, no they had not sent my order out for delivery as the courier company will only collect it at 4 o'clock that afternoon. By now I am fuming, they guaranteed me that I would have my order on Wednesday (today). Still, nothing had arrived, so I called again, I was given a tracking number and so I called the courier company and they told me the parcel was still sitting with the supplier. I have now called back for a refund. This company is not capable of dealing with the public nor do they have any consideration of urgency. They constantly lie and at this point, they are just ****ming people of their money. DO NOT ORDER FROM THEM. Save yourself the time and go somewhere else. This bookstore is pathetic.
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Replies (0)