booking process

<div>Had my electricity meter replaced by Elex Khanyisa today. The installers were fine, turned up on time and the job got done quickly without issue. However, the process for the appointment was shocking. Threats to disconnect if they can't gain entry, all the work had to be done from my end to book the appointment, once it;'s booked you then have to call them to confirm or more threats of disconnection. This is a sub contractor for the City of Cape Town, what happened to; "This City Works For You"?. Come on CoCT, you're becoming as bad as </div>