*********** electrical contractor

1. Please understand that this household has a relationship with the COCT ONLY. This household has no direct relationship with the contractors appointed by the City. Therefore the contractors appointed are under the jurisdiction and CONTROL of the COCT. 2. Paragraph 1 implies bmo work ethic that should the COCT require functions to be outsourced to such contractors, the COCT should inform their clients accordingly. Emails, contact numbers (SMS, telephone calls, etc.) from unknown "companies" are ignored for security reasons! 3. Paragraph 2 has not been adhered to, and therefore it is derived that work ethic is not a priority to COCT. 4. The consequence is that misinformation is the order of the day and the control aspect of this electrical installation is transferred to the contractor (Elex Khanyisa) and in shambles. It is evident from dealings with the contractor that are unable to administer and manage this installation. An SMS was received yesterday afternoon "confirming an appointment for Tuesday, 23 April." The date and weekday do not correspond. A response was sent in response to request their plan for the installation. No response was received. The company was then telephonically contacted this morning to inquire. (Please note that this household had no appointment with the contractor.) This household's information (name, contact number, address) was incorrect. The administrator also acknowledged that the SMS was incorrect. The call was ended because of incompetence.

To ACR Clayton 5. SANS 10142-1: Which edition is referred to? Please also stipulate which paragraphs with specifications are applicable? 6. The arrangement with the contractor was to find a solution together with the owner to the restricted space. To date, this arrangement has not been honored. Please be aware that the dwelling is approximately 50 plus years old and in the 22 years that this household owned the dwelling, it is the first time ever that a contractor described the DB installation as "non-compliant." One of the contractors workers agreed with a workable solution during their visit on 15 April. Their objectivity is therefore questionable and points to incompetence. 7. There is no obstruction as "claimed" by the contractor. 8. The consequence (refer to paragraphs 2-3) is then that the COCT being misled by the contractor and the COCT's lack of control of contractors. 9. Furthermore, if the COCT wants to change it's bylaws, seen together with the amendments to the SANS regulations, then the rate-payer's rights must also be protected - fairness and reasonableness. These two criteria serve a higher priority than a bylaw.

To Lethu Qati 10. The information PLUS confirmation of Elex Khanyisa as the COCT's approved installer of prepaid electricity meters should have been conducted at the initiation point. The confirmation of an electrical contractor only after a supply cut, numerous contact sessions and emails is utterly unprofessional! 11. It is furthermore suggested that the COCT have a sincere management forum where it can establish what cause and whom it serves with reference to the Batho Pele principles. It seems from your email (par 5) that the contractor's side was prioritised above that of your constituents. The tone of your email is therefore not appreciated - also refer to paragraph 2.

To the COCT office bearers and Elex Khanyisa 12. All communication will henceforth be conducted per email. An audit trail will be established for future reference. 13. One of each institution may contact the owner per email stating their business. 14. Appointments will be requested and confirmed by email. 15. Any damages or alterations pertaining to this electrical installation will be for the COCT's account. 16. Contractors will be supervised. An installation plan is awaited.

The mandatory requirement for an electrical prepaid meter should be MANAGED. Please refer to the definition of management and institute monitoring and controls. It is with great disappointment that this communication is sent to the COCT. The City's contractors never fail to disappoint (refuse collection, recycling, tree fellers, and fiber installers), and the consumer is left with the consequences and bills. Failure to comply with the abovementioned rules will lead to an intolerable situation. Please establish and commit to an acceptable work ethic to the best of your ability to avoid further strife.