E
Elexi
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLvdW
Lionel van de Waal
1 reviews | Active since Jan 2020
23 Apr 2024, 07:19
Thank you Elexi gap cover.
Thank you for covering my shortfall in full, quickly and with no issues.
Helpful (0)
|Replies (0)LvdW
Lionel van de Waal
1 reviews | Active since Jan 2020
23 Apr 2024, 07:19
Thank you Elexi gap cover.
Thank you for covering my shortfall in full, quickly and with no issues.
0
Replies (0)ZN
BW
Betsie W
1 reviews | Active since Jan 2020
23 Sept 2022, 09:20
Poor service and not recommended for any person seeking health insurance
It's my second review, although they called after the first review the said they will investigate and give feedback within 48 hours. It's a week without any feedback
Helpful (0)
|Replies (0)BW
Betsie W
1 reviews | Active since Jan 2020
23 Sept 2022, 09:20
Poor service and not recommended for any person seeking health insurance
It's my second review, although they called after the first review the said they will investigate and give feedback within 48 hours. It's a week without any feedback
0
Replies (0)LA
Louise A
1 reviews | Active since Jan 2020
16 Nov 2021, 12:41
When it matters you dont matter
I am placing a complaint and Cancelling this Elexi health ( unity health ) Not only was my antibiotics not coved subscribed to me by the doctor you rejected for my Pneumonia As my daughter phone to state I can not breath, I am coughing up blood and my situation became critical , no one could give us a definite answer or help us .After the confusion where I was told to pay 1500 for im not even sure ( nowhere stated in the policy ) I was taken to Medi-clinic where I was declined after being said ill be approved then after phoning to get that sorted , Casualty took me at 11:30 Where there was enough time to place me in a bed drip placed in my arm, then a covid test . Then without any further explanation, everything riped out of my body ( still cant breath) keep in mind doctor told us my right lung had collapsed and elixi health will not pay any more im being kicked out . 13H im in Sedibeng hospital. I cant breath im waiting on the floor until 18H . After my daughter walked in asking to please release me as she will move me over to a private hospital herself ( as I still cant breath and I am left on the cold floor while I have pneumonia) Now here is the big issue . I was not stabilized, every step of the way I was treated like im worthless Your promises are false . All that was repeated to me is its not a accident or a burn. THERE WAS NO STABILITION You state Procedure to follow in event of a emergency or serious accident –Call Unity Health call centre on 0861 366 006 or ER24 on 010 205 3044, or make use of the push-to-call function on your Unity Health App. ER24 will verify the membership of the person in need of help, whether it be the main member or a dependant. ER24 will assist the member with advice and emergency transportation to the nearest inpatient hospital facility. ER24 will issue the hospital with a guarantee of payment and the member will be admitted for treatment. An “emergency” is an event of a sudden, and at the time, unexpected onset of a health condition that requires immediate medical or surgical treatment, where failure to provide medical or surgical treatment would result in serious impairment to bodily functions or serious dysfunction of a bodily organ or would place the person’s life in jeopardy. While being sent to the public hospital the dr at Medi clinic stated that I’m being kicked out due to no authorisation and he has to send me to a public hospital because my lung is collapsed and if I’m not around specialists I’ll Die . Clinical stability was defined as achievement of five normal vital signs (heart rate, systolic blood pressure, respiratory rate, oxygen saturation, and temperature) plus normal mental status and ability to eat. A lenient definition of normal vital signs (e.g., temperature below 38.3°C) resulted in a median time to clinical stability of three days, whereas a conservative definition (e.g., temperature below 37.2°C) resulted in clinical stability within five to seven days. Not surprisingly, those with severe pneumonia on admission took longest to become clinically stable. This definition seems clear: a patient is stabilized when his or her condition, will not worsen upon leaving the facility. Over the years, though, courts have interpreted the language differently before finally determining exactly when a hospital’s duty to stabilize has been satisfied So After every Run around looking for ways out of this you have broken contract I am going public with this .
Helpful (0)
|Replies (0)LA
Louise A
1 reviews | Active since Jan 2020
16 Nov 2021, 12:41
When it matters you dont matter
I am placing a complaint and Cancelling this Elexi health ( unity health ) Not only was my antibiotics not coved subscribed to me by the doctor you rejected for my Pneumonia As my daughter phone to state I can not breath, I am coughing up blood and my situation became critical , no one could give us a definite answer or help us .After the confusion where I was told to pay 1500 for im not even sure ( nowhere stated in the policy ) I was taken to Medi-clinic where I was declined after being said ill be approved then after phoning to get that sorted , Casualty took me at 11:30 Where there was enough time to place me in a bed drip placed in my arm, then a covid test . Then without any further explanation, everything riped out of my body ( still cant breath) keep in mind doctor told us my right lung had collapsed and elixi health will not pay any more im being kicked out . 13H im in Sedibeng hospital. I cant breath im waiting on the floor until 18H . After my daughter walked in asking to please release me as she will move me over to a private hospital herself ( as I still cant breath and I am left on the cold floor while I have pneumonia) Now here is the big issue . I was not stabilized, every step of the way I was treated like im worthless Your promises are false . All that was repeated to me is its not a accident or a burn. THERE WAS NO STABILITION You state Procedure to follow in event of a emergency or serious accident –Call Unity Health call centre on 0861 366 006 or ER24 on 010 205 3044, or make use of the push-to-call function on your Unity Health App. ER24 will verify the membership of the person in need of help, whether it be the main member or a dependant. ER24 will assist the member with advice and emergency transportation to the nearest inpatient hospital facility. ER24 will issue the hospital with a guarantee of payment and the member will be admitted for treatment. An “emergency” is an event of a sudden, and at the time, unexpected onset of a health condition that requires immediate medical or surgical treatment, where failure to provide medical or surgical treatment would result in serious impairment to bodily functions or serious dysfunction of a bodily organ or would place the person’s life in jeopardy. While being sent to the public hospital the dr at Medi clinic stated that I’m being kicked out due to no authorisation and he has to send me to a public hospital because my lung is collapsed and if I’m not around specialists I’ll Die . Clinical stability was defined as achievement of five normal vital signs (heart rate, systolic blood pressure, respiratory rate, oxygen saturation, and temperature) plus normal mental status and ability to eat. A lenient definition of normal vital signs (e.g., temperature below 38.3°C) resulted in a median time to clinical stability of three days, whereas a conservative definition (e.g., temperature below 37.2°C) resulted in clinical stability within five to seven days. Not surprisingly, those with severe pneumonia on admission took longest to become clinically stable. This definition seems clear: a patient is stabilized when his or her condition, will not worsen upon leaving the facility. Over the years, though, courts have interpreted the language differently before finally determining exactly when a hospital’s duty to stabilize has been satisfied So After every Run around looking for ways out of this you have broken contract I am going public with this .
0
Replies (0)