Plumbing ****mers

On the 06th November 2023 around 09h00am I contacted this company with a geyser and toilet problem I had at home. So we scheduled an appointment for 15h00 for them to come see what the problem is and fix. They arrived here started fixing the problems firstly without discussing with me what we are facing and how the costs would be evaluated. Oooh well they fixed and told me to check hot water after an hour or so, then the toilets were in perfect condition. My first complaint was the invoice itself after completion of the work. Ooh well because I did not want to start an argument I asked for banking details of which they insisted that of its a different bank payment must be cleared immediately. I did as they asked and they left. On the 07th November 2023 we woke up at 05h30am only to find out that we have no electricity. And I realized that it was definitely not loadshedding but our power has tripped. So I thought it's just something that I can fix, just pull earth leakage up and all is well, unfortunately not. I then took my phone and sent a watsap at 06h14am hoping that as soon as they see this message from a client they assisted yesterday, they would call us. No call no text message from them. At 08h31am I took my phone again and called them, Rudy picked up and I explained my problem to him, he then advised me what to do which was exactly what I tried early that morning but did not work. He then told me that the problem I'm coming with now is not his problem I must try to call an electrician to come and assist me. So to me it came as a surprise that he wS not even willing to come to my house at that time and observe first but just quick to refer the problem to someone else after he charged me a fortune. Now I must pay someone else. I advised him that I will not call anyone for this problem but will be waiting for him to come back and fix. He then advised me that he will come over withing 30min. He then arrived 1 hour later, he went to our main switch box and told me that definitely this is not his problem. I asked him how come when they arrived here we never had a problem with this but just after they worked on our geyser now we have electrical problems. I then advised him to climb back to the geyser and disconnect whatever they fixed yesterday. He agreed and to my surprise after the disconnection our power was restored. So I then told him that this clearly explains our problem. He still wants to disagree but it is just that. He then suggested that he is going bck to his supplier to get a new element, why even suggest that if he was so sure that the problem was not his. Believe you me he left my house at 10h30am and he is still not back. Leaving us with no power for the day. This seems like an organized ****. What they do is fix the problem but knowing that something will go wrong the following day and either you will call them back and get charged or they will refer you to one of their associates who will also **** you money. And you will still be left with the problem.

Their contact number is 061 704 3538 and website is www.eliteplumber.co.za