Deeply disappointing customer care

It is strongly advised to avoid utilizing the services of Elite Service Centre in the Glenwood area due to their lack of professionalism, ********* practices, and poor communication with customers. Despite being a loyal customer for over a decade and utilizing their services annually for my Kirby vacuum cleaner, my recent experience has been deeply disappointing. In October 2023, after receiving an SMS demanding payment for a service without any formal invoice or notification of changed banking details, I encountered significant difficulties attempting to make the payment, raising concerns of potential ***** or ****s. Despite my efforts to rectify the situation by paying into the previously used account, Elite Service Centre refused to return my machine until I paid an additional sum into a different account. After three months of withholding my machine and multiple broken promises of reimbur*****t, I was forced to pay the demanded amount in order to retrieve my machine, even having to make a special trip to collect it. Despite assurances of a prompt refund, it has now been four months with no reimbur*****t received. Their communication is sporadic and unhelpful, with promises of callbacks and resolutions that never materialize. The management, including Alvin, Ricardo, and Markus, have shown a blatant disregard for customer satisfaction and refuse to take responsibility for their actions. It is imperative to caution others against using their services, as this company cannot be trusted with your money or your satisfaction.